Shipping & Handling: $11.47
Ratings & Reviews
(average rating based on 57 reviews)
of respondents would recommend this to a friend.
Reviewed by 57 customers
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( 1 of 1 customers found this review helpful)
I have purchased MANY products from TSC, including a previous version of Dell laptop several years ago which I was very satisfied with (because it was basically "plug and play"), but I have to say that this laptop is the most dissapointing purchase experience I have ever had with TSC. Like many other reviewers commented, it took FAR TOO LONG to arrive.The software arrived first (and the bill) which was confusing. Then the software had to be installed by the consumer...a process I always dread. I made the mistake of attempting to do this in a hurry... ran out of time and had to quit the process before it was comlete, tried to cancel it,forgot to write down a password and succeeded in locking myself out of the computer. Being a Friday night,it was impossible to get Dell tech support and after wasting several more hours trying to contact them the following week ,I finally asked my private tech guy to FIX IT, to the tune of a couple hundred dollars! I've also discovered that windows 8 is horrible, not intuitive at all...another waste of time trying to relearn the basics... and office is still not installed (don't like to have to be connected to the web to use personal word processing). One final point, the mouse buttons are loud! I'd send it back if I could, but it's too late.
Bottom Line No, I would not recommend this to a friend
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McAfee Life of PC software-won't load
1. My new laptop from Dell gets a 5-star rating! Love it. Love Windows 8- Yes, I'd recommend this Dell pc offer to a friend if it wasn't associated with the McAfee software.2. McAfee 'Life of PC Antivirus' software is 1-star only. Mostly because it is only installed as a trial and the software that I have on the CD (included) won't even load with the key. I'm pretty computer savvy and the time that I have invested in this, with my busy life, is not appreciated. I have 5 days left on the trial and will probably have to go ahead and buy new antivirus software all over again when it runs out. So, no, would not recommend McAfee antivirus software as associated with this offer. Just not worth the hassle :(
( 3 of 3 customers found this review helpful)
Ordered Jan 4th
I have software and a carring case but no laptop, it is February 26th! I was just told it was "in production" and Dell will not cancel it. How is it that something that has yet to be made cannot be cancelled?
Enjoying It So Far
from Vilna, AB
Yes it took longer to receive than I expected. Also it wasn't sent to the address I requested so had to drive 50 minutes to pick it up. But so far I am enjoying my new Dell laptop [my first laptop, my second Dell computer]. I found the Shopping Channel to be great with my enquiries concerning shipping. Getting use to Windows 8 and playing lots of Solitaire.
Bottom Line Yes, I would recommend this to a friend
( 4 of 4 customers found this review helpful)
FRUSTRATED - TIRED OF WAITING
from Mississauga, Ontario
I ordered the Dell notebook computer on January 5th 2014 and I am still waiting to receive this computer. I received the software and then the computer bag only. I made several correspondence to TSC including by phone, email and online chat. My last correspondence was an email requesting a manager review this unbearable delay and contact me with a status update however I guess their managers are too important and have better things to do to take the time to address a loyal customer's legitimate inquiry. Right now I am so fed up I am completing canceling this order, I already have my iMac, Macbook Pro and iPads, just wanted this computer to keep up my windows skills. I will not recommend this purchase to a friend or to anyone else. My next correspondence to TSC will be to cancel this order and refund the money they have already taken out of my account. Very dissatisfied and concerned customer.
( 5 of 5 customers found this review helpful)
from Kitchener, ON
I'd like to comment on "Live" from Toronto. The "Life of your computer anti-virus from Mcafee" is NOT a trial offer. The laptop does come with the trial offer of "Mcafee Livesafe". The "Life of your computer" is located on the software which arrives separately. Dell always gives you a month protect so you can use your laptop immediately. Once your software arrives, you need to uninstall the trial offer and load the software which requires the installation key # which is provided with the software . Mcafee can help with this process. I have mine installed and it expires in 15 years (2029).
( 6 of 7 customers found this review helpful)
By Mr Frustrated
from Selkirk, Manitoba
To start, I ordered my laptop on January 4, 2014 and still haven't received it yet. (today is February 19, 2014) I was informed of the 21 day delivery 10 days after the posted 10 business day delivery time promised!! I did receive the software on the 26th of January, but that was it. A computer bag arrived on the February 5 2014 which I totally wasn't expecting. Also being the begining of a new month, my Visa statement says I was charged for my first payment and Taxes. When I inquired about me being charged and not receiving my laptop yet, The Shopping Channel told me I was being charged because I received the "FREE" software kit!! As for the calling and complaining, yes I did many times, and today I was contacted by Dell and told I needed to call The Shopping Channel and get them to cancel and reorder the laptop because my order was mixed up. When I contacted The Shopping Channel, I was told to ignore anything that Dell had to say, and only listen to The Shopping Channel. Which, needless to say, is definitly not reasuring...
from Brandon, Manitoba
Love my new laptop. Lots of great programs.Still getting used to Windows 8 which is not near as user friendly as the XP version I was used to - plus I am not very computer literate.With so many programs and apps am a little overwhelmed so am learning bit by bit.All in all a great deal and have always liked Dell products.
( 4 of 5 customers found this review helpful)
"Life of Your PC Antivirus Subscription from McAfee" is included, what they don't tell you it's a trial subscription and is not for the life of the computer. McAfee is a horrible software and Dell needs to dump them. Earns one star for "Life". Had some frustration with Windows 8 at beginning phoned 1-800 number and Dell Help was fabulous. Now have name at Dell who phoned back the next day to check on how things were going and gave me an email address for future help need. Dell Help Desk is 5 stars. As for shipping the three deliveries over several weeks earns one star for Dell/shopping channel.
I've always purchased Dell computers and have had nothing but the best experiences. I am so very happy with this laptop. I ordered on Jan. 4th and received it about Jan. 21st. The software arrived a week later and the bag shortly after. I think this is a reasonable timeframe in receiving a computer or laptop that has to be built. I have had no problem in the functionality of this laptop or the software. I think this is a wonderful product. Dell as a company is top notch. I would reccommend this product to everyone.