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Shipping & Handling:
Ratings & Reviews
(average rating based on 22 reviews)
of respondents would recommend this to a friend.
Reviewed by 22 customers
Displaying reviews 1-10
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from Whitby Ontario
When pillow first arrived I thought ahhh good pillow. Husband was first to note his pillow had no memory. I thought mine was perfect. After time a month I thought he had switched pillows, so I switched them back so I thought. But nope both pillows had Alzheimer's.First time waste of money with TSC.
Bottom Line No, I would not recommend this to a friend
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still searching for that perfect pillow
I was impressed at the loftiness of these pillows for about a week, then it started to go south! Seems like every other day I need to take that insert out and refluff it.After a month the insert has now become just one big ball and is no longer able to become fluffy again, It is a big mess everytime you have to take that insert out, keep your vacuum handy.
( 1 of 1 customers found this review helpful)
Pillow great BUT........
from Langley BC
The pillow themselves are GREAT. But, like so many other writers upon opening the box fluff all over the place. I ordered 2 sets; 1 standard set (which was received very quickly) and 1 queen set NEVER delivered. So the saga begins 6 weeks after ordering the product and only 10 days later the standard set arrived and have been used ever since and they are as advertised but nothing on the queen set. Phone call after phone call to TSC and what a run around. First, yes, they had been shipped from the US and that they were tied up at the border. That line continued for over 3 weeks. No trailer full of pillows should be tied up at the border for 3 weeks. Then I was told the exact day they were shipped and still no pillows. The next call I was told that the supplier thought that there was an error on multiple orders so they didn't ship full order only half of them. 5 weeks later and with no more information coming forth from TSC except the usual answers that the product was shipped but still at the border, I asked to send my call up to the NEXT level of customer service and there I talked to Zamara. She was very informative and told me that a new list of pillows and potential recipients was available and that she would check it and get back to me later that day. Although hesitate at that time I allow her her to do her thing. She phoned me back about an hour later said that I was not on the list. These are just pillows, obviously the supplier could not fill there orders. She then offered me the opportunity to cancel my order and have the already 2 payments reversed on my credit card. I jumped at this offer and all has taken place. I agree with other writers of reviews, pillows are too costly even as a showstopper, the quality of product upon delivery leaves a lot to be desired; but most importantly the customer service provided by TSC and the maker of the pillows leaves even more to be desired. After reading all the reviews, I'll let future buyers think hard on this supplier and the products that they are attempting to sell but more specifically to deliver in a timely manner. I see that they are coming back in the month of May, although not with pillows I will not be watching that program period. My thanks to Zamara for her quick and efficient handling of my situation; there should have been no need for all of this to happen.
from St. Andrews (ON)
As the pillows came from Envirotech's facility in California, it took considerable time to be delivered to TSC's facility, and onward to me. The pillows are light, fluffy and comfortable to sleep on. I am a side and back sleeper; I have not removed the insert and found it fine for both sleeping positions. I note that there is less "oomphness" after two weeks of use. I now lift my head and re-position the pillow, which will spring back to life, so to speak.
Bottom Line Yes, I would recommend this to a friend
from Greater Toronto Area
Pillows have an excellent idea in being able to remove the centre according to sleeping style. That in itself is a terrific innovation. However, when I opened up the cover, fluff was flying all over. Because of that I've given it only 3 stars. I have kept the pillows, to give them a fair try. Because I am impressed with the adjustable idea. Also like others, it took the better part of 4 weeks to arrive.I would not recommend these to a friend because of the flying fluff. But I would tell them about the flexibility, and let them decide for themselves.
Poor value for money
On the plus side it really works as a comfortable pillow and in reducing neck pain.My concerns are:1) the mess caused by taking the inner pillow out-the filling was everywhere- very poor quality2)The inability to wash it. No matter how many covers it has on I consider it important for good hygiene that a pillow be washed and the instruction is, not to do this.
Excellent Pillows - Worth the Wait!
I finally received these pillows and I just love them. Beautifully soft but with all the support promised. I had to wait quite a time for delivery (bought Mar 18th - recd Apr 14th) but it was well worth it.
Can they keep their POOF?
So, I gave this a 5 because I can honestly say I love the loft. I'm a healthy, active 43 and have cervical neck issues ~ this pillow is perfectly molding and supportive. The true test will be time. I have purchased a competitor's pillow off TSC (recently) and they are now pancakes. Not to mention the 5 different pillow I already own and switch out from time to time depending on my need. If this envirotech material is truly 'squish-proof', then I am in heaven!
I have lower back problems and usually wake up with stiffness and kinks. Since using this pillow I roll out if bed much easier. Very comfortable pillow I have tried the memory foam pillow but this is much better
from Montreal, Qc
I am a side sleeper and I always had to fold my pillows to try and be comfortable. I really love those. The only thing is that it took a really long time to receive them but I will buy more for sure