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Ratings & Reviews
(average rating based on 25 reviews)
of respondents would recommend this to a friend.
Reviewed by 25 customers
Displaying reviews 1-10
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Do not buy Heys!
from Toronto area
I just used the medium suitcase for the first time and it is scratched so bad the white underneath is exposed! Also the zippers are not great. Unfortunately I reached out to Heys and they said so sorry this is normal wear... what? this is the first time I used it! Wow never again.
Bottom Line No, I would not recommend this to a friend
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Don't be folled by pretty designs!
from Toronto, Ontario
I have purchased 2 sets of Heys luggage. I will not buy any more, nor can I recommend them. First the positives: The spinner wheels are great! The luggage is lightweight, as described. The colours/designs are gorgeous. However, what is not discussed on the TV presentation is the durability of the luggage with respect to airline travel. With the first set (sliver/grey), during a trip to New Zealand, a corner of the largest piece was smashed rendering the case completely useless. With the second set (python blue!), one of the hasps on 2 of the cases fell off and the cases could no longer be securely locked. OK, I lived with that flaw. But, on a recent return trip from Portugal, the middle-sized case came down the conveyor belt with the zipper burst open!!! The only good news with that situation was that somehow we didn't seem to loose anything from the case, and at least we were home and could struggle out of the airport to a taxi using a trolley. Don't be fooled by pretty, colourful designs. Consider the durability of what you are buying. I will in the future.
( 1 of 1 customers found this review helpful)
Love...love...love this luggage
By Wendy...forever young
from Sylvan Lake, Alberta
I bought this set in winter rose and my husband in the executive style. I never thought using luggage could be so simple, easy to manouver, light weight and lots of space. I have already used my set twice and I get lots of compliments, everyone wants some and where they can get it. I was tired of buying a quick fix piece of luggage and this lead me to this purchase. I am very very pleased with how easily it glides and so happy I made this purchase.
Bottom Line Yes, I would recommend this to a friend
( 3 of 3 customers found this review helpful)
FANTASATIC CUSTOMER SERVICE
I have bought 2 sets of the Heys luggage and I only bought the second one because it was much lighter than my previous set.I have had my second pieces of luggage almost 3 years and have used them quite frequently, however on my last trip the expansion zipper broke and the security hasp on the other zipper broke. I e-mailed the company and the following weekend a friend took it up to Toronto with him, he dropped it off to Heys on Monday morning and on Thursday morning I got it back, all fixed up for my upcoming trip. I must admit that throughout my years I have never experienced this kind of customer care. This company backs their product 100%, so anyone who has a problem with the product has no issues getting it fixed, if you pay shipping to get it to them they will fix it and pay for the return shipping. I would not hesitate in dealing with this company again. Thankyou Heys.
( 2 of 2 customers found this review helpful)
Such a nice set . The finish has some texture to it and I beleive will be much more resistant to scratches than the smooth shinny finish. I had to research online how to set the locking mechanism . Please include these instructions in future sets . Ithough I was missing a key or something .
I would buy this product again
I purchased the metal peacock and love it. I usemy new luggage to go to a schoolreunion in the Netherlands. Had quite a few comments about thesuitcases at Schiphol Airport in Amsterdam all great. No trouble with the zipper and love the wheels, I would recommend this luggage.
from Edmonton, Alberta
I have the leopard 3 pce set and it is STUNNING. Light weight and easy to move around. I am wondering if the other people that say their's arrived badly scratched - maybe forgot to remove the protective film over each of the suitcases. My set is PERFECT & very eye catching.
( 9 of 10 customers found this review helpful)
Beautiful, lightweight luggage; However, after my first trip with it, the Lock on the largest piece is not working, one of locking pegs is stuck, therefore unable to use the lock; the middle piece which was this way when I unpacked it, the zipper does not work properly, it sticks horribly as you try to unzip it, it would appear that on the inside of the luggage there is some frayed material so when the zipper trys to pass this section it gets caught up int the zipper, so I am afraid to use this piece at all for fear of not being able to get the zipper open; the small piece, on the inside, where the inside "flap" or "divider" is, does not stay clasped so when you put stuff behind that divider it unclips and all dumps into the bottom section.......I was so excited to get & use this set but must say I am disappointed after the first use
( 7 of 7 customers found this review helpful)
from Labrador West,NL
I bought the hummingbird design which I really like, however, it is very easy to scratch. The spinner wheels are great! I sure wish that the inside top of this set had a zippered cover or else the zipper of the set was closer to the top of the set and not in the middle. Anything packed in the top half of this luggage falls out when it is opened. I was warned by someone that I would have this trouble with the set,but I bought it anyway. By the time I used it, it was too late to return it to TSC. All I can say is thanks for the packing cubes. That is the only way to keep my things organized in these pieces!!
( 2 of 3 customers found this review helpful)
Metal Peacock - Hey 3 Pieces Expandable
First time I used them for my travel to the Far East, love it. Easy to spin and move around. Bought it for my sister. The smallest luggage is super.