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Ratings & Reviews
(average rating based on 23 reviews)
of respondents would recommend this to a friend.
Reviewed by 23 customers
Displaying reviews 1-10
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I will never buy Heys luggage again. Used my luggage once and the handles broke, and the outside is all scratched up. After contacting Heys about the problem, they were no help. Never again
Bottom Line No, I would not recommend this to a friend
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( 5 of 5 customers found this review helpful)
Not what I expected
from Bowmanville, Ontario
I had written a review on this luggage previously but have used it on my first vacation since then. I gave it a high rating a I thought it looked like it would stand up. Unfortunately, first trip out, the handle on the side of the large suitcase broke. There was a cheap plastic part on either side of the handle that snapped right off the first time it was picked up by a luggage handler. I was so disappointed. Also, the wheels on the largest suitcase did not negotiate well at all. It kept wanting to pull in a different direction. I would send it back except I have read the other reviews and don't feel like spending even more money to try and get it fixed. Should anyone ask my opinion, I would not buy these again and I would not recommend to anyone. However, I must say the carry on size was a delight. I haven't used the middle size yet so I can't comment.
( 2 of 2 customers found this review helpful)
So Far So Good
from Saanichton, BC
I bought the Damask set when it was the SS and I just recently took it to Australia for a month & travelled all over. I have found the luggage to be be quite good. Held a large amount as I came back with more than I left with, love the spinner wheels as it was so easy to move the pieces around. Love the locks as it felt so much more secure. Now the large suitcase does have a scratch on it upon returning, but the way the luggage is thrown around, not a big deal. I have not had any problems with the zipper, but if that is the case then Heys needs to deal with that. Love the Damask, easy to retrieve.
Bottom Line Yes, I would recommend this to a friend
( 4 of 4 customers found this review helpful)
Unfit For Air Travel
By John Wants Quality
from Calgary (Alberta)
Brand new Heys Executive Series Heritage falling apart and cannot sustain simple handling. Product quality and warranty are definitely not as advertised. This is NOT TSC's problem - it is squarely a Heys issue. Heys may as well increase their warranty to "lifetime", as they don't honour it and it is worthless anyway. Do not buy this junk.
( 7 of 7 customers found this review helpful)
from Gatineau (Quebec)
I purchased 2 sets of luggage one as a gift and the other for myself. It looked great when we unpacked it. I didn't examine it closely until I was ready to pack for our trip. I noticed that the zipper on 30" and on the 26" had not been stitched to the suitcase. A small thin piece of binding held in place with two way tape had come loose because it had not been stitched either or I may not have noticed.I gave away our old luggage and after seeing the poor workmanship of the Heys and some of the comments, I'm very worried about our belongings on our upcoming vacation.
( 1 of 2 customers found this review helpful)
Blue Plaid, LOVE THEM
By Kelly K
LOVE the 3 pieces. Easier to find. Love the way I had received them. Taken extra care to make sure they arrived prefect. Light weight and size even better.
( 11 of 11 customers found this review helpful)
Poor Quality Useless Warranty
Bought Heys 3 piece show stopper less than 5 years ago. Within 3 years the cheap plastic handle broke off and while still under warranty the material ripped apart while rolling on a flat service with less than 20kl in largest piece.I contacted Heys and they would not replace nor fix it.Save your money buy better quality than this cheap junk.I had a Heys bag before and the Zipper broke, I should have known better than to purchase this junk.
Don't stand up. Don't honor warranty.
I have had two sets of heys luggage. I got the the second set because I wanted the spinner that I could hook together. Well the large 30 inch had the zipper split. Heys would not help, and TSC didn't have the order listed in my purchases and said Heys had the order and of course Heys said that TSC had the order. I had the zipper fixed on my own and on the next trip the zipper was broken again. This one had a ten year warranty - so much for that.
( 1 of 1 customers found this review helpful)
from Cambridge, Ontario
I have a set of Heys luggage in the zebra and I am always asked where I got it. It certainly helps to find your luggage easier at the airport. Just bought the blue tartan for my husband. He likes the luggage as well. The carry-on piece is great for rolling down the aisles.
( 10 of 10 customers found this review helpful)
Purchased two separate sets of Hey's showstoppers over the years. Sorry to say - disappointed with the quality of the handles. Very cheap plastic that just cannot withstand the tough airport shipping. One handle broke while loading in the taxi on the way to the airport - and when the handles are broken- they are rendered useless, so it really was inconvenient. Not the first time handles broke while on a trip. We have a graveyard of Hey's now and unfortunately, the cost to ship for replacing the handles is just not worth it. Like the cases - disappointed with the hardware!