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Shipping & Handling:
Ratings & Reviews
(average rating based on 2 reviews)
of respondents would recommend this to a friend.
Reviewed by 2 customers
Displaying reviews 1-2
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( 4 of 4 customers found this review helpful)
TSC did charge me their $5.00 re-stocking fee for the return of this item, though I noted on the returned Order Summary that this item was defective when received. Their current policy (not stated) requires customers to phone in to Customer Service in the event of a problem in order to have this fee possibly waived. This call must be made before their warehouse receives the item being returned. As of this writing, this requirement is not stated in their New Return Policy on the website.
Bottom Line No, I would not recommend this to a friend
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( 2 of 2 customers found this review helpful)
Ordered the gunmetal colour as a Christmas gift, arrived just on time--unfortunately, four of the mounted 'crystals' were only partially attached so did not hang properly; one of the four was hanging by one 'weld'. I think this was a quality control issue, not due to shipping, as item was in a plastic bag within a box. Very disappointed, as I had to scramble for another gift at the last minute. We'll see if they dock me the $5.00 restocking fee as this return was defective. Two stars for design and style though.
Bottom Line Yes, I would recommend this to a friend