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Shipping & Handling:
Ratings & Reviews
(average rating based on 72 reviews)
of respondents would recommend this to a friend.
Reviewed by 72 customers
Displaying reviews 1-10
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( 4 of 4 customers found this review helpful)
Losing faith in Wolfgang Puck's Line
from Vancouver, BC
I ordered this the first time it was offered. It was at a showstopper price and I couldn't wait for it to arrive. The day it came in, I made roasted potatoes in it and they were fabulous. In fact, they were so delicious that I decided I would make them the next day, and I would have had the machine worked. It worked fine the first time and then viola, nothing, no heat, no nothing. It was shipped back the following day. I am beginning to question the quality of Wolfgang Puck products. This is the third item I have bought from his line.
Bottom Line No, I would not recommend this to a friend
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( 3 of 3 customers found this review helpful)
Mine stopped working, too!
I am extremely disappointed that this product failed after using it less than a dozen times. I see now that I am not the only one. I also bought mine in March, so that batch must have been faulty. I have two rice cookers of Wolfgang Pucks that work beautifully, so I was shocked when this failed. I agree with another reviewer that the inventory should be returned to WP and no longer sold on TSC. I want my money back since the replacements seem to be faulty as well and it is not easy to clean.
( 6 of 6 customers found this review helpful)
I have the same problem with the grill as many others did. I brought mine in March and after a few mins the lights shut off and there was no heat. I returned the grill and got another one, same problem. Now I was asked to cut the power cord and send it to Hollywood, Florida and this will take approximate 2 months to receive a new one. I am very dissapointed with this product. I must say that I've purchased many products over the years and this is the first time I have such problems. Wolfgang should refund everyone or at least give us a credit note. I'll wait to see what happens to the 3rd one.
Bottom Line Yes, I would recommend this to a friend
( 9 of 9 customers found this review helpful)
I purchased the WP grill as a SStopper a few weeks ago. I have used it for grilling vegetables and meat, pancakes and eggs. I works well but takes a longer time to cook, clean up is terrible. I agree with another customer that the grated slates are very hard to clean, have to soak in soapy water and use the enclosed grate cleaner. I wish I had purchased a regular grill. Very disappointed.
( 11 of 11 customers found this review helpful)
Nothing But Junk
By Tumeric Sun
from Red Deer, AB
The dial on the right side kept setting off the ringer. Then a piece inside broke off. I was so sick of trying to use this that I threw it in the garbage. I will not buy anymore of this product. It would have cost me more to ship it to fixed and restocked that I could not be bothered to even send it back. I will chalk this up to a lesson well learned. Good money paid out for junk!,,
( 8 of 8 customers found this review helpful)
Stopped working after a few months
The Bad:Stopped working suddenly after a few months of use in the middle of cooking a meal. Have to send it back now. Looks like it's quite a common problem.The So-So:- The cord is very short but then if you're on a counter top with lots of plugs you should be ok.- You have to be cautious to make sure your plates are exactly lined up when re-installing them after cleaning. May be a bit finicky for some.- Grill depth is pretty deep so clean up is a bit of a challenge.The Good:Had a great experience with the grill while it worked, both closed and fully open as a griddle. Very good temp control. Really like the separate top and bottom temp controls. I've never used the timer and have no need for it.
Disappointed in product
from Toronto, ON
We too bought it in March and tonight just after cooking our burgers, the grill shut right off. We first noticed the blue display had gone and then unplugged and plugged back in and nothing. We thought our outlet had gone but tried another but nothing. We have only used it 5 times. I guess our next battle will be calling their customer service in the morning. We were going to get another one for a gift but thankful we didn't now. We find it interesting that many others purchased this around the same time and experienced the same issue with their product. We had high hopes of this grill lasting longer with his name behind this product.
from Toronto, Ontario
The grill it self for baking is not horrible but the clean up is the worst! whoever said this thing is easy to clean is clearly not doing a good job! I scrubbed, soaked it in soapy water tried that Earth Brite stuff on it and nothing! This isn't the only Wolfgang Puck product that I've had problems with NEVER again with Wolfgang Puck!
Will never buy a Wolfgang Puck item agai
from London, Ontario
bought the Panini grill in March 2014 died on the weekend. Trying to get it replaced has been a nightmare as you need to deal with people in Hollywood Florida. Told us to cut the plug end off and ship to them. In the meantime we put a new end on and still does not work. So this would take weeks to do and still no result.
( 10 of 10 customers found this review helpful)
I lost my money
from Pointe Claire, Quebec
I love Wolfgang Puck's products and I had no problems until now. I was reading the reviews about the grill stopping all of a sudden to work and I was thinking some people got some lemons. Well the fourth time I used it just it shut down in the middle of the cooking. As the 30 days were gone I just followed the example of other reviewer and I threw it directly to the garbage. I thought the reviews are used also by the shopping channel in order to get quality products for the satisfaction of the customers. Apparently this is not true as the grill continues to be sold and it was part of the last visit some days ago. I just hope people will read our reviews and return it in due time so they do not also loose their money. Extremely disappointed that Wolfgang agreed to have his name on such a poor product.