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Shipping & Handling:
Ratings & Reviews
(average rating based on 64 reviews)
of respondents would recommend this to a friend.
Reviewed by 64 customers
Displaying reviews 1-10
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Will never buy a Wolfgang Puck item agai
from London, Ontario
bought the Panini grill in March 2014 died on the weekend. Trying to get it replaced has been a nightmare as you need to deal with people in Hollywood Florida. Told us to cut the plug end off and ship to them. In the meantime we put a new end on and still does not work. So this would take weeks to do and still no result.
Bottom Line No, I would not recommend this to a friend
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I lost my money
from Pointe Claire, Quebec
I love Wolfgang Puck's products and I had no problems until now. I was reading the reviews about the grill stopping all of a sudden to work and I was thinking some people got some lemons. Well the fourth time I used it just it shut down in the middle of the cooking. As the 30 days were gone I just followed the example of other reviewer and I threw it directly to the garbage. I thought the reviews are used also by the shopping channel in order to get quality products for the satisfaction of the customers. Apparently this is not true as the grill continues to be sold and it was part of the last visit some days ago. I just hope people will read our reviews and return it in due time so they do not also loose their money. Extremely disappointed that Wolfgang agreed to have his name on such a poor product.
Hopefully the replacement will last ...
Absolutely LOVED this until it stopped working after a few weeks, returning it today for a replacement & will update this review if the next one lasts longer..
Fantastic and Convenient
We have had the grill for six to seven yearsVery convenient and we use at least five times a weekLoveit
Bottom Line Yes, I would recommend this to a friend
Not the best ...
By I heart shopping!
from Northwest, ON
Bought as a showstopper a few months ago ... even at that price I feel it was not worth it! Grill lacks quality just like the other couple of Wolfgang's products I have purchased in the past (will not be buying anymore again). Ok for sandwiches, but anything else is just too much trouble (esp. bacon). I don't understand how anyone can say it is easy to clean ... it is extremely hard to clean & winds up making a mess everywhere. Will be purchasing another George Foreman instead - just much easier to use.
We bought this grill when it was a show stopper a couple of months or so ago. My husband and I are seniors and it was perfect for cooking a couple of chicken breasts or a couple of hamburger patties. It made great grilled cheese sandwiches a couple of times too. Then tonight when we were cooking two small steaks it just quit. Had to dig out a frying pan to hurriedly finish cooking our meal. We've had it too long to send back so I guess we're out both our money and the grill. We used it only five or six times altogether. Terribly disappointed!
( 1 of 1 customers found this review helpful)
By Not Happy
from Kingston Ontario
I bought this it work great for two weeks then stopped working no lights no heat so I sent it back and got another one it worked for all of two months same problem
Loved it when it worked
from Keswick, ON
I have to say my husband and I thought it was the best thing next to sliced bread!!! Until it stopped working, just like that. Nothing!!! WP customer service, good luck getting any response by email or phone. I was on hold for over an hourI would not recommend it at all.
Great for quick cooking!
I loved it for grilling indoors. But be aware. While using it after 3 months during cooking it just quit. I was sssoooo surprised. I called the Shopping Channel and they told me to call the manufacturer while giving me all the info that I would need plus mailing me all I would need for my warranty. I called Wolfgang Puck customer service and there was no problem they are going to mail me my prepaid postage to mail the unit back. It was a good thing we saved the box. The down side is it will take 5-6 weeks to get a new grill once they receive the broken one but at least they are standing behind they're warranty.
( 2 of 2 customers found this review helpful)
Wolfgang Puck 5-in-1 Grill/Griddle
I purchased this grill exactly 2 months ago. I only used it about six times, when it suddenly completely died during my meal preparation. The switch that controls the lid fell off during the first use but I could still lower the lid, so I didn't bother to do anything about it. It did work quite well when it worked. My biggest complaint however, is with the Shopping Channel customer service. They will not bend their 30 day return policy, even though they still have the product in stock and the Shopping Channel would be reimbursed by the manufacturer because the appliance has a 1 year warranty. Thus I have to send it to the manufacturer and be without the appliance anywhere from 6-8 weeks. This type of service merely causes hardships for the customer. The price was very good when I made the purchase, however not good enough for the hassle.