Setting up an Account
It’s quick and easy to setup an online account. Click ‘My Account’ at the top of any page and select the appropriate option for ‘New Online Shoppers’. If you are brand new to The Shopping Channel, you will have the option to establish an account when you make your first purchase with us.
Phone-based Accounts
If you are an existing phone customer and are ready to enjoy the many benefits to shopping online, click ‘My Account’ at the top of any page and select the appropriate option for ‘New Online Shoppers’. If you're not sure what your Customer Number is, simply call our Customer Care Centre at 1-888-2020-888 and we'll be happy to look it up for you. You can also find your Customer Number on your Order Summary from a previous purchase with us.
Password Recovery
If you have forgotten the password to your online account with us, simply enter the email address we have on file and click Submit. A new, temporary password will be generated and emailed to you within minutes. We recommend you change this temporary password once you’ve gained access to your account online.
Click here for our Password Recovery page.
Changing or Canceling an Order
Any changes to an existing order, including requests to cancel your order, must be done through our Customer Care Centre at 1-888-2020-888. Most orders may be modified or cancelled up until midnight EST the same day the order is placed. If you ordered your item between midnight and 3 a.m. EST your order may be processed immediately. Unfortunately we are unable to cancel orders that have been processed for shipment.
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