We love to hear from our customers! Whether you have a question or a comment contact us via one of the methods below - we'll be happy to help you in any way we can.
By PhoneOur Customer Care Centre is open 7 a.m. to midnight EST 7 day a week. Give us a call toll free - we'd be happy to help assist you in any way we can.
Phone: 1-888-2020-888
TDD ( for the hearing impaired): 1-800-263-2900
Fax: 1-877-2020-877
By E-mailContact us with your questions or comments with our
easy-to-use E-mail Us Form.
By Regular MailIf you prefer regular mail, you can write to our Customer Care Centre at:
The Shopping Channel
Customer Care Centre
59 Ambassador Drive
Mississauga, ON L5T 2P9
Cheques or money orders should be sent to the following address:
The Shopping Channel
P.O. Box 1000
Mississauga, ON L4T 4C2
The Shopping Channel is a 24-hour, seven day per week broadcast retailer available on a variety of cable channels as well as Star Choice, ExpressVu and Look TV satellite throughout Canada. We have the pleasure of servicing hundreds of thousands of Canadians each year by providing a wide product selection at competitive prices. We carry both common, brand-name items; as well as unique items new to the market that cannot be found anywhere else. These products range from fashions to jewellery to household appliances. The Shopping Channel is 100% Canadian and employs over 500 people.
The Shopping Channel has always provided customers with high-quality, exceptional value, and convenience - and we aim to do the same online. At TheShoppingChannel.com, you can shop from our full inventory of products (while quantities last) as well find information about our hosts, guests, programming and much more.
We look forward to having you join The Shopping Channel family and hope you enjoy your shopping experience.
Warm Regards,
Ted Starkman
Executive V.P. & General Manager
The Shopping Channel
Use our
Channel Finder to locate the station we're broadcasting on in your area.
TheShoppingChannel.com Affiliate Program makes it possible for you to earn money by promoting our products from your website. Every time someone clicks from your site to our site and make a purchase, you will earn a commission on the sale. There is no fee to join and you can promote and products we sell.
How Does Our Affiliate Program Work?Our affiliate plan works quite simply. You place links to TheShoppingChannel.com on your website. Each time a visitor to your site is directed to TheShoppingChannel.com and buys something, you earn a 3% commission on the sale.
All you have to do is to decide how you want to link to TheShoppingChannel.com. We have a selection of banners, products and text links for you to choose from.
Why TheShoppingChannel.com?The Shopping Channel is Canada’s only nationally televised, 24 hour shop-at-home service providing an easy, convenient and hassle free shopping experience. Watch us on TV or shop online: over 10,000 in-stock items including brand name electronics, stylish home décor, cooking essentials, beauty and Canada’s largest selection of fine jewellery! Everything we sell is backed by a 30-day return policy. Your website visitors will love shopping with us!
We have partnered with Commission Junction to provide you with reliable third party tracking, customized reporting and timely payments. Commission Junction is a market leader and pioneer in the online affiliate marketing industry. Their tools and services will make it easy to track and earn commissions.
Who Can be an Affiliate?Anyone with a website can be an affiliate. Simply read our operator agreement and complete our online application. Select the link you want to put on your site and you’re ready to start earning money!
Yes, I want to sign up now!Thanks for your interest in joining The Shopping Channel team!
We are part of the Rogers Group of Companies and our career opportunities are posted on Rogers.com.
Click here to view careers across Rogers and apply to opportunities online.
By accessing any areas of TheShoppingChannel.com you acknowledge the notices, and agree to the terms and conditions, set out below.
Your Account You are responsible for all activity on your account, including all purchases made by you or anyone you allow to use your account, including your children, other members of your family or friends. This means that, unless your account or credit information is obtained unlawfully or fraudulently by someone other than those authorized to use your account, you will be responsible for all usage and purchases under your account. You agree to authorize The Shopping Channel to charge purchases you make on-line to the credit card you supplied to The Shopping Channel when you purchased any products and/or services offered on the TheShoppingChannel.com Web site.
Copyrights & Trademarks All TheShoppingChannel.com Web site design, text, graphics and arrangement is © The Shopping Channel, 2004, except where noted. TheShoppingChannel.com Web site and all content provided on the TheShoppingChannel.com Web site is protected by copyright, trade-mark, and other applicable intellectual property and proprietary rights laws, and is owned, controlled, and/or licensed by The Shopping Channel and/or its affiliates and related companies. Nothing contained on TheShoppingChannel.com Web site should be considered as granting, by implication, estoppel, or otherwise, any licence or right to use any trade-marks, logos, or other names, including, but not limited to, those identifying The Shopping Channel and/or its affiliates and related companies or their respective products and services displayed on the TheShoppingChannel.com Web site, without the expressed written consent of The Shopping Channel or such third party that may own such trade-marks, logos and other names displayed on the TheShoppingChannel.com Web site.
Use of Intellectual Property No information or material from the TheShoppingChannel.com Web site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way whatsoever except that you may download one copy of the materials on any single computer, for your personal, non-commercial home use only, provided you keep intact all copyright and proprietary notices. You agree that you do not acquire any ownership rights in any downloaded content. You agree to abide by all copyright notices, information and restrictions contained in any content on the TheShoppingChannel.com Web site and any content accessed through the TheShoppingChannel.com Web site.
You will use the TheShoppingChannel.com Web site and any content, material, or information found on the TheShoppingChannel.com Web site solely for lawful purposes. You shall not upload to, distribute to, or otherwise disseminate through the TheShoppingChannel.com Web site any material or information of any kind that is libelous, defamatory, obscene, pornographic, abusive, or otherwise violates any law or infringes or violates any rights of any other person or entity, or contains a solicitation of funds, advertising, or a solicitation for goods or services. You will be solely responsible for the content of any material or information that you make available through the TheShoppingChannel.com Web site. You will also be liable for any loss or damage resulting, directly or indirectly, from your making any material or information available through the TheShoppingChannel.com Web site.
The Shopping Channel has no obligation to, and does not and cannot review, every item of material or information that you and users other than yourself make available through the TheShoppingChannel.com Web site, and The Shopping Channel is not responsible for any of this material or information. However, The Shopping Channel reserves the right to monitor, delete and/or refuse to transmit, move, or edit any material or information, in whole or in part, without notice to you, that it deems in its sole discretion, unacceptable, undesirable or in violation of any law.
You hereby grant to The Shopping Channel a worldwide, royalty-free, perpetual, irrevocable, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate, distribute and sub-licence any and all material or information submitted by you to the TheShoppingChannel.com Web site and/or to incorporate it in other works regardless of form, medium or technology.
Disclaimer of Warranties & Limitation Of Liability The Shopping Channel AND ITS SUPPLIERS PROVIDE THE PRODUCTS AND/OR SERVICES SOLD BY The Shopping Channel ON TheShoppingChannel.com Web site AND ALL CONTENT, MATERIAL, INFORMATION OR POSTINGS FOUND ON OR ACCESSED THROUGH THE TheShoppingChannel.com Web site, ON AN "AS IS" BASIS, EXCEPT FOR MANUFACTURERS’ STANDARD WARRANTIES. The Shopping Channel, ITS AFFILIATES AND RELATED COMPANIES, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS AND AGENTS, AND ITS SUPPLIERS EXPRESSLY DISCLAIM ANY AND ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, EXPRESS AND IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY AND ALL REPRESENTATIONS AND WARRANTIES OF TITLE AND NON-INFRINGEMENT, AND ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABLE QUALITY, FITNESS FOR ANY PARTICULAR PURPOSE, SUITABILITY FOR ANY PARTICULAR PURPOSE, AND ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS ARISING FROM ANY COURSE OF DEALING OR USAGE OF TRADE, WITH RESPECT TO THE TheShoppingChannel.com Web site. neither The Shopping Channel NOR ITS AFFILIATES AND RELATED COMPANIES, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS AND AGENTS NOR ANY OF ITS SUPPLIERS makes any representations or warranties as to the accuracy, TIMELINESS, reliability, TRUTHFULNESS OR completeness OF THE TheShoppingChannel.com Web site OR THE CONTENT CONTAINED IN OR ACCESSED THROUGH THE TheShoppingChannel.com Web site, INCLUDING, BUT NOT LIMITED TO, THE contents of any content, information, material, OR posting found on the TheShoppingChannel.com Web site, any PRODUCTS AND/OR Services provided through the TheShoppingChannel.com Web site, or any links to other sites made available on the TheShoppingChannel.com Web site OR THE CONTENT CONTAINED ON SUCH SITE(S), OR AS TO THE CONTINUOUS OR ERROR FREE USE AND OPERATION OF THE INTERNET OR THE TheShoppingChannel.com Web site. NEITHER The Shopping Channel NOR ITS AFFILIATES AND RELATED COMPANIES, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS OR AGENTS MAKES ANY REPRESENTATIONS OR WARRANTIES THAT THE TheShoppingChannel.com Web site OR ACCESS TO AND USE OF THE TheShoppingChannel.com Web site WILL BE UNINTERRUPTED, ERROR FREE, OR FREE FROM DEFECTS, VIRUSES OR OTHER HARMFUL COMPONENTS. You expressly agree that use of the TheShoppingChannel.com Web site is at your sole risk.
INFORMATION PROVIDED ON THE TheShoppingChannel.com Web site CONTAINS INFORMATION, REFERENCES AND/OR CROSS REFERENCES TO The Shopping Channel, ITS AFFILIATES AND RELATED COMPANIES’ PRODUCTS AND SERVICES THAT MAY NOT BE AVAILABLE IN YOUR LOCAL AREA AND The Shopping Channel, ITS AFFILIATES AND RELATED COMPANIES MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE AVAILABILITY OF SUCH PRODUCTS AND SERVICES IN YOUR LOCAL AREA AND SUCH REFERENCES DO NOT IMPLY THAT The Shopping Channel, ITS AFFILIATES AND RELATED COMPANIES INTEND TO PROVIDE SUCH PRODUCTS OR SERVICES IN YOUR LOCAL AREA. The Shopping Channel RECOMMENDS THAT YOU CONSULT WITH The Shopping Channel FOR INFORMATION REGARDING THE PRODUCTS AND SERVICES WHICH MAY BE AVAILABLE TO YOU IN YOUR LOCAL AREA. WEB SITES ACCESSED VIA LINKS OR OTHER MEANS FROM THE TheShoppingChannel.com Web site HAVE, UNLESS OTHERWISE INDICATED, BEEN INDEPENDENTLY DEVELOPED BY THIRD PARTIES.
Under no circumstances, including, but not limited to, negligence, GROSS NEGLIGENCE, NEGLIGENT MISREPRESENTATION AND FUNDAMENTAL BREACH shall The Shopping Channel or ITS affiliates AND RELATED COMPANIES, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, employees, CONSULTANTS AND AGENTS be liable for any DIRECT, indirect, incidental, special or consequential damages OR ANY LOSS that result from THE FAILURE OR DELAY IN THE DELIVERY OF, OR THE use of, or the inability to use, ANY PRODUCTS AND/OR SERVICES PURCHASED BY YOU, AND any content, information, material, OR postings on the TheShoppingChannel.com Web site, DIRECTLY OR INDIRECTLY, OR THE TRANSMISSION OF CONFIDENTIAL OR SENSITIVE INFORMATION OVER THE INTERNET. These limitations apply regardless of whether the party liable or allegedly liable was advised, had other reason to know, or in fact knew of the possibility of such damages. You specifically acknowledge and agree that neither The Shopping Channel nor ITS affiliates AND RELATED COMPANIES, NOR EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, employees, CONSULTANTS AND AGENTS shall be liable for any defamatory, offensive or illegal conduct of any user, including you.
Miscellaneous TermsWe do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our Web site
Any disputes arising hereunder shall be governed exclusively by the laws of the province of Ontario and the laws of Canada applicable therein, without giving effect to their conflict of laws principles. You expressly consent to the exclusive forum, jurisdiction, and venue of the courts of Ontario and/or the Federal Court of Canada in Ontario, or any other judicial district or jurisdiction as The Shopping Channel may determine in any and all actions, disputes, or controversies relating hereto. The parties have required that the Terms and Conditions and all documents relating thereto be drawn up in English. Les parties ont demandé que cette convention ainsi que tous les documents qui s’y rattachent soient rédigés en anglais.
Our "Off-Air" Outlet StoreYou get to see our smiling faces every day, now we want to see yours!
If you're visiting or living in the Greater Toronto Area, we invite you to visit our fun and friendly Off-Air Outlet. Our outlet carries many of The Shopping Channel's best-sellers as well as a large selection of discounted merchandise. We have 15,000 square feet for you to explore and search for terrific deals! Not only can you see our products up close, but you can touch, feel and even try some of them out!
Sign up for our Outlet Insider Newsletter to receive advance notices of our special sales held throughout the year!
Location:100A Orfus Road
Toronto,Ontario
416-783-3961
Hours:Monday - Friday 10am to 6pm
Saturday -10am to 6pm
Sunday - 11am to 5pm
