Problem: When viewing your order history, you cannot view all of the orders you have placed or in some cases, you do not see any at all.
-The most common reason for this is that you may have multiple accounts listed with us. As you are only able to access one file online, you will only see the orders associated with that file. You would not be able to view orders placed on the additional accounts that you have.
Solution: Please contact our Customer Care Centre at 1-888-2020-888 and speak with a Customer Care Representative to verify if you have more than one account with us. Once the representative has confirmed that you have multiple accounts, we can have the accounts merged into one file. This process takes approximately –enter time frame-. Once completed, you will be able to view all your orders when you access your account on TheShoppingChannel.com.
