If, for any reason, you are not satisfied with your purchase you can return it to us within 30 days for a full refund. We ask only that you return the product in the same condition and with the same packaging in which you received it. Health and beauty products are subject to reasonable trial (moderate use of the product).
Refunds are issued within 7 business days after the item is received in our warehouse. Refunds are credited back to the method of payment used. For example, if you purchased by your credit card, the refund will be applied to the same card. If this time frame has passed, please contact our Customer Care Centre with the tracking number that you received when you insured your package for return. We are not responsible for packages returned without insurance.
To return your purchase, please follow these steps:
1) Re-package the item along with all its parts in the box that it came in, or one appropriate for shipping.
2) Complete the back of your order summary and place it inside the box. You may wish to keep a copy for your records.
3) Please return your item via an insured method and keep a copy of the tracking number until your refund has been processed.
Returns via Canada Post, ship to:
Canada Post
P.O. Box 3500
Mississauga, ON L5T 2Z2
Returns via any other Courier, ship to:
TSC Returns
6885 Kennedy Road
Mississauga, Ontario
L5T 2Z2
Returning a drop-ship item
Most drop-ship items must be returned directly to the supplier. Please follow the return instructions included with your order. If a drop-ship item is returned to one of the tSc return addresses above, it will delay your refund. If you are unsure where to return your drop-ship item, please contact our Customer Care Centre at 1-888-2020-888 and we can help direct you.
Insuring your return
Insurance protects you against theft or loss of the item you're returning. An insurance tracking number is required to verify that your order has been received by our warehouse. We are not responsible for packages that are returned without insurance.
Returning an item in person
Presently, we do not have the facility to accept in person returns. All returns must be mailed to the appropriate address listed on your order summary. |
