Shipping and handling charges vary depending on the size, shape and weight of an item and the delivery method chosen. Multi-packed items are shipped at a reduced rate based on the combined weight of the items ordered.
Shipping & handling charges for an individual item is listed on the product detail page, just below the price. Total shipping & handling charges for your entire order is detailed in your shopping cart.
Some Drop-Ship items (items shipped directly from the supplier, rather than from our National Distribution Centre) may incur additional shipping charges if your address is outside the supplier’s delivery area. If this is the case, we will contact you before the order is shipped to advise of the additional charge and to verify if you still wish to purchase the item.
A select number of the products we sell shipped directly from the supplier. Some of these items have a longer delivery time-frame, usually between 17-21 business days. This delivery time-frame is communicated on the product detail page of the item and throughout the check-out process.
Drop-ship items are 100% covered by our 30-Day Money Back Guarantee.
Most drop-ship items must be returned directly to the supplier. Please follow the return instructions included with your order. If a drop-ship item is returned to tSc, it will delay your refund. If you are unsure where to return your drop-ship item, please contact our Customer Care Centre at 1-888-2020-888.
Note: An insurance tracking number is required to verify that your order has been received by our warehouse or by the drop-ship supplier’s warehouse. We are not responsible for packages that are returned without insurance.
Whether you place your order online, or via the phone, you can check the status of your order by To check your order status, click on the Track Your Order button located in the top navigation bar. Enter your account information (last name and password) and click the Submit button. This allows you to view your entire history of Web and phone orders, as well as your current order status.
CHANGE OR CANCEL AN ORDERTo make a change or cancel your order, please call toll-free at 1-888-2020-888. The cut-off time for order modifications is 12:00 a.m. EST on the same day your order is placed. Orders placed after that time cannot be changed, canceled or multi-packed with previous orders. A representative will be available 7 a.m. to midnight EST 7 days a week to assist you.
UNDELIVERED ITEM(S)It takes an average of 10 business days to trace an item sent out by Canada Post. Courier takes an average of three days. If you do not receive your order, please contact our customer service team toll-free at 1-888-2020-888.
When you place an order for multiple items, you will receive a reduced shipping rate based on the combined weight of your total order.
While we try to ship items together in the same package, some items must be shipped separately. In this case, we will split your order into multiple shipments but will still charge you the reduced multi-pack shipping rate.
For insurance reasons we cannot multi-pack fine jewellery items. Ordering fine jewellery separately (one item per order) will ensure prompt delivery.
Please note: The cut-off time for order modifications is 12:00 a.m. EST. Orders placed after that time cannot be multi-packed with previous orders.
Available on select items, our Auto Delivery service is easy and obligation-free! Read below for details on how the service works.
How does Auto Delivery work? Select items are clearly marked "Auto-Delivery." Once you've signed up for Auto-Delivery, you don't have to keep reordering the product. You'll automatically receive a replenishment, or a new addition to a collection. All Auto Delivery items can be purchased by calling our Customer Care Centre @ 1-888-2020-888. Currently, only select Auto Delivery items can be ordered on our Web site - applicable ordering methods are mentioned on the product detail page.
How are Auto Delivery items shipped? All Auto Delivery items are shipped via Canada Post. S&H charges differ based on the Auto Delivery item being purchased. Please see the specific product detail page for confirmation on shipping charges. You can change the frequency of your shipments easily by calling customer care at 1-888-2020-888. Changes will take effect immediately from the shipping date of your last shipment. Intervals can vary between 30 and 120 days.
Are there subscription fees?Some Auto Delivery items require a one-time subscription fee. In this case, S&H may be waived on future Auto Delivery shipments for that item. Please note subscription fees are non-refundable.
How will I be billed? Your credit card will be billed each time an Auto Delivery shipment leaves our warehouse.
Can I cancel my subscription or return an Auto Delivery item? All Auto Delivery items are covered by our 30-day money back guarantee. If, for any reason, you are not satisfied with your Auto Delivery purchase, you can return it to us within 30 days for a full refund. There is no obligation to stay enrolled and you can cancel at any time. Simply call our Customer Care Centre at 1-888-2020-888 to cancel your subscription.
What if I need to hold or delay an Auto Delivery shipment? Going away on vacation? You can place your Auto Delivery subscription on hold and specify a date when to resume shipment. Simply call our Customer Care Centre at 1-888-2020-888. Holds can be placed for a maximum of 120 days.
Can I pay for an Auto Delivery item using Easy Pay?Our Easy Pay installment billing plan is not available on Auto Delivery subscriptions at this time.
When an item sells out, we are sometimes able to secure additional inventory. Our Advance Order feature allows you to order an item prior to us receiving this inventory -- guaranteeing that you'll get the product you want!
Simply add the item to your shopping card and proceed through the check-out as you normally would. Your order could take up to 10 days to ship. Your credit card will NOT be billed until the product is shipped to you.
Our Wait List feature allows you to get a second chance at a sold-out Today's Showstopper.
From time to time, we are able to get limited amounts of additional inventory. If this inventory becomes available we'll ship the product directly to you. Best of all, you'll get it at the same great Today's Showstopper price we offered it at originally!
Simply add the item to your shopping cart and proceed through the check-out as you normally would. Your order could take up to 45 to ship and there are no gurantees for availability. Your credit card will NOT be billed unless the product is shipped to you.
We've got you covered! Protect your purchase for an additional year.
This service is available for all items, including Fine and Fashion Jewellery items. The service can be purchased through phone-in orders only at this time, and is not available through web orders or IVR orders.
The Extended Warranty begins after the manufacturer’s warranty ends and lasts for a one year period. An additional year of the Extended Warranty may be purchased. Generally, items that are $200 or greater are repaired and items that are less than $200 are replaced or a credit is given.
In a case where the product cannot be repaired, a voucher will be sent that can be used towards tSc merchandise. We encourage customers to purchased their Extended Warranty at-time-of-purchase, at the published rates below. If the Extended Warranty is purchased at a later date, it must be purchased at a higher price through this external supplier number: 1-866-302-4859.
What is not covered?Misuse –i.e. Customer that uses a product incorrectly and damages it
Abuse – i.e. Customer damages the product themselves
Acts of God – Rain, Lightning, etc.
Benefits of the Extended Warranty- Protect your purchase for an additional year.
- Have that peace of mind knowing your item is covered for repair, theft or loss.
- Customer Service is provided 7 a.m. to midnight EST 7 days a week.
- Transferable plans – If you purchase the product as a gift, the warranty can be transferred over to the new owner’s name at any time.
- Renewable plans – You can renew your warranty at the end of its term.
- One time cost only – no deductible, no charge for parts, no charge for labour at any time.
- The Extended Warranty plan has the same 30-day money back guarantee as all other tSc items.
For Electronics, Fitness Equipment and Battery-Operated Items
| tSc Product Price | Ext Warranty Price | Type of coverage |
| $1.00-49.99 | $ 6.99 | Replacement |
| $50.00-99.99 | $ 9.99 | Replacement |
| $100.00-199.99 | $ 19.99 | Replacement |
| $200.00-299.99 | $ 36.99 | Repair/Theft/Loss |
| $300.00-499.99 | $ 46.99 | Repair/Theft/Loss |
| $500.00-799.99 | $ 59.99 | Repair/Theft/Loss |
| $800.00-999.99 | $ 89.99 | Repair/Theft/Loss |
| $1000.00-1999.99 | $ 199.99 | Repair/Theft/Loss |
| $2000.00-2999.99 | $ 279.99 | Repair/Theft/Loss |
| $3000.00-3999.99 | $ 349.99 | Repair/Theft/Loss |
| $4000.00 Plus | $ 499.99 | Repair/Theft/Loss |
For Jewellery
| tSc Product Price | Ext Warranty Price | Type of coverage |
| $1.00-49.99 | $ 5.95 | replacement |
| $50.00-99.99 | $ 9.95 | replacement |
| $100.00-149.99 | $ 14.95 | replacement |
| $150.00-199.99 | $ 19.95 | replacement |
| $200.00-399.99 | $ 34.95 | repair |
| $400.00-599.99 | $ 54.95 | repair |
| $600.00-799.99 | $ 69.95 | repair |
| $800.00-999.99 | $ 89.95 | repair |
| $1000.00-1999.99 | $ 119.95 | repair |
| $2000.00-3499.99 | $ 159.95 | repair |
| $3500.00-4999.99 | $ 199.95 | repair |
If you have already purchased the extended warranty plan and have any questions or concerns please call 1-866-302-4859.
