Whether you place your order online, or via the phone, you can check the status of your order by To check your order status, click on the Track Your Order button located in the top navigation bar. Enter your account information (last name and password) and click the Submit button. This allows you to view your entire history of Web and phone orders, as well as your current order status.
CHANGE OR CANCEL AN ORDERTo make a change or cancel your order, please call toll-free at 1-888-2020-888. The cut-off time for order modifications is 12:00 a.m. EST on the same day your order is placed. Orders placed after that time cannot be changed, canceled or multi-packed with previous orders. A representative will be available 7 a.m. to midnight EST 7 days a week to assist you.
UNDELIVERED ITEM(S)It takes an average of 10 business days to trace an item sent out by Canada Post. Courier takes an average of three days. If you do not receive your order, please contact our customer service team toll-free at 1-888-2020-888. |
