|Shipping & Handling
Shipping & Handling charges are shown along with the price of the product during our TV broadcast.
When shopping online, look for Shipping & Handling charges on each and every product detail page. You'll find your total Shipping & Handling charges in your Cart and during the checkout process.
Buy more, save more! When you order more than one item, you'll automatically qualify for our Multipack Reduced Shipping & Handling Program. Your Cart will confirm what your final Multipack Shipping
& Handling charge will be. Some restrictions apply.
- We only ship within our great country of Canada
- Courier shipping
requires a physical street number and address (no P.O. boxes).
your address fall outside normal delivery areas, you will be contacted and
informed of any additional shipping charges.
We want to help you save on Shipping & Handling! If you order more than one item, you automatically receive a reduced Multipack shipping rate based on your entire order's weight. Some items may be shipped separately, however, you still pay a reduced shipping rate. It's that simple!
Your Cart will confirm your Multipack Shipping
& Handling savings and total charge.
Note some items - such as our Auto Delivery items - are excluded from our Multipack discount.
Currently, items can only be added or removed from an existing order by calling in to our Customer Care Centre at 1-888-2020-888.
Understanding that our customers sometimes need to cancel, change or add to an order after it is initially placed, order processing is held off until 12:00am (midnight) each night, at which point our highly automated fulfillment process begins. Accordingly, if a customer wants to cancel or otherwise modify their order, it must be done by 11:59pm EST before the systematic fulfillment of orders begins.
Our main National Distribution Centre regularly processes 10,000 packages or more each day, with many of the processes being highly automated. Therefore, you can understand the difficulty of trying to find and pull back a package after the process has started – it’s a lot like looking for a needle in a hay stack. And, extending the cut-off time to allow orders to be cancelled after midnight, would only serve to delay the delivery of everyone’s package. So, in order to ensure that your package, and those of all our other customers are processed as quickly and efficiently as possible, we are all bound to our midnight processing deadline.
We offer the following delivery methods:
- Standard Shipping (7 to 10 business days for delivery)
- Express Shipping (5 to 7 Business Days for delivery)
- Courier Air (3 to 5 business days for delivery)
Items shipped directly from our suppliers may have a longer delivery time-frame of 15 - 21 business days. This information along with any delivery restrictions are detailed on our product pages.
Bill To / Ship To
You can choose to have your order shipped to one or more addresses during the checkout process. With this option the order total and payment information, is sent to the billing address on file while the items selected will be sent to the shipping addresses chosen. The order total and payment information
is not sent to the shipping address.
Click "Order Status" at the bottom of our website to view the status of your order(s). You will need to sign into Your Account or create a new online account and select Order History. Your account will provide you details on where your order currently is within our shipping process. A tracking number is automatically assigned to your order. Once your order has been shipped, you can use the
tracking number to track where your order is after it leaves our warehouse. Order status is available within 24 hours of placing an order.
Check your Order Status now.