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Dell Limited Hardware 3-Year In-Home Warranty

Item Number:

629-278
Dell Limited Hardware 3-Year In-Home Warranty
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Dell Limited Hardware 3-Year In-Home Warranty
Video1 of Item: 629278

TSC Price: $99.99

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This item offers Dell's Limited Hardware three-year in-home warranty service after remote diagnosis. 

Support for your Dell, and peace of mind for you. Dell's options for extended hardware assistance are designed to deliver a worry free technology experience. If your system issue cannot be resolved remotely, this service enables you to have a technician and/or part dispatched to your home, usually in 1-2 business days following remote diagnosis. 

• 24/7 Global Phone, e-mail, social media, and Chat support for hardware
• Convenience of technician coming to your desired location
• International support where supported
• As soon as 1-2 business days after remote diagnosis
• Nights and weekend support available
Please note: this warranty can only be purchased when buying a Dell computer that is shipped directly from Dell, and it should be added to the same order as the computer. This warranty is not available for purchase as a separate item

Includes:
• Dell Limited Hardware 3-yar In-Home warranty.

Ratings & Reviews

 
1.0

(average rating based on 2 reviews)

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Reviewed by 2 customers

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( 25 of 26 customers found this review helpful)

 
1.0

I would not buy a Dell again because of the warranty

By Riley's mom

from Lethbridge

Helpful Reviewer

I had the same experience when my Dell computer quit working while under extended warranty. They wanted me to figure out what was wrong with it and then they would send me the part for me to install. Luckily I work at a place with an IT department and they dealt with Dell and repaired my computer for me. Without them my computer would never have been repaired. The warranty is very misleading and they don't tell you that you have to be your own repairman. It is in home warranty because you have to do the repair yourself in your own home.

( 44 of 46 customers found this review helpful)

 
1.0

Not as advertised

By Marian

from Ontario

All Star Reviewer

I purchased the extended warranty along with a Dell laptop about 2 year's ago. The computer has been troublesome so I continued to use my 7 year old computer. Recently when I dusted off the "new" computer it did not respond to commands and could not send e-mails. I called the help line and after remote tests was told the hard drive of this computer was done, ie. I should not use it because security could be compromised. The 3 year warranty consisted of receiving a hard drive with the instructions to install it myself. I'm not technically inclined. Computer repair shops are located outside my remote area and installing the hard drive (downloading data) will cost up to $300 plus travel costs. Very strange since the hard drive was delivered by hand by a tech rep from a repair depot in the nearest city. I was handed the hard drive, told to buy a gizmo to download data, good luck and if I wanted to bring the computer to their shop $300. I get regular e-mails informing me I must either install this new hard drive or return it. My computer keeps telling me that it is not safe to use it. It all sounded so easy with the smooth talking Dell Rep.

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