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Company Overview

Headquartered in Mississauga, ON, The Shopping Channel is a leading interactive, multi-channel retailer, offering a vast assortment of exclusive products and top brand names to its customers. As one of Canada's most innovative and diversified retailers, The Shopping Channel incorporates entertainment, inspiration, personalities and industry leaders to provide a unique shopping experience, where customers find exceptional selections in Health & Beauty, Jewellery, Home/Lifestyle, Fashion/Accessories, and Electronics. The Shopping Channel is a division of Rogers Media Inc. Learn more at theShoppingChannel.com.

The Shopping Channel has always provided customers with high-quality, exceptional value, and convenience - and we aim to do the same online. At theShoppingChannel.com, you can shop from our full inventory of products as well find information about our hosts, guests, programming and much more.

We look forward to having you join The Shopping Channel family and hope you enjoy your shopping experience.

Warm Regards,

Anne Martin-Vachon
President, The Shopping Channel

TSC Retail Terms & Conditions

Last updated: October 30, 2017




Welcome to TSC, a division of Rogers Media Inc. By accessing TSC through any areas of TheShoppingChannel.com (the "Site") or purchasing products from TSC, you acknowledge and agree to the retail terms and conditions, set out below (the "Retail Terms"). These Retail Terms supplement and are incorporated into the Rogers Media Terms of Service that govern Rogers Media Sites, and form part of our agreement with you. Your use of the Site constitutes your agreement to follow and be bound by the Retail Terms and the Rogers Media Terms of Service. We reserve the right to modify these Retail Terms at any time in our sole discretion without prior individual notice. Any modifications to these Retail Terms will be posted on the Site. If you do not agree to these terms, please do not purchase products from TSC or use the Site.

Your Account
You are responsible for all activity on your account, including all purchases made by you or anyone you allow to use your account, including your children, other members of your family or friends. This means that, unless your account or credit information is obtained unlawfully or fraudulently by someone other than those authorized to use your account, you will be responsible for all usage and purchases under your account. You agree to immediately notify us of any unauthorised use of your user account or any other breach of security known to you. You agree to authorize TSC to charge purchases you make on-line to the credit card you supplied to TSC when you purchased any products and/or services offered on the Site.

Personal Information
Your submission of personal information to TSC is governed by the TSC Privacy Policy, which can be reached by clicking on the "Privacy Policy" link located in the footer section of the Site. These Retail Terms incorporate by reference the terms and conditions of the Privacy Policy .

Transactions & Limits on Quantity of Items Ordered
TSC only sells products within Canada and does not ship outside of Canada. Unless otherwise indicated, prices displayed on the Site are quoted in Canadian Dollars. We reserve the right to refuse any order you place with us. All products sold by TSC are for lawful, non-commercial use only. Given the nature of our business, many of the products we sell are in high demand, but only available in limited quantity. We may, in our sole discretion, limit, prohibit or cancel quantities ordered per person, per household or per order and we reserve the right to limit, prohibit or cancel orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We also may also close any account we deem to be in violation of our policies at our sole discretion without notice.

Returns
See TSC's Return Policy for details.

Shipping & Delivery
See TSC's Shipping & Handling Policy for details.

Discretionary Credits
Discretionary credits are valid for a period of 90 days after their date of issuance and are redeemable for any purchase with TSC, excluding Gift Cards. Discretionary credits have no cash value and cannot be converted to cash or used as payment towards the TSC Credit Card. Discretionary credits may only be redeemed when placing a telephone order with a live Customer Care Representative.

Errors/Order Correction or Cancellation
We aim to provide you with the most up-to-date accurate information about our products. We strive to ensure that the details and images of the featured items are as accurate as possible, but occasionally, there may be information communicated to you, featured during our TV broadcast or shown on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information communicated to you, featured during our TV broadcast or on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

TSC Offers and Promotional Activities
In addition to the terms and conditions of this Site, certain TSC offers on products, contests, surveys and other promotional activities may be governed by specific terms and conditions that are separate from these Retail Terms. By purchasing such products or participating in any such promotional activities, you will become subject to those specific terms and conditions, which may vary from the Retail terms set forth herein. To the extent the specific terms and conditions of a promotional activity conflict with these Retail Terms, the Retail Terms shall control.

Promo Code Offers on the Site
A TSC promo code offer is valid in Canada on the Site (theshoppingchannel.com) only and is non-transferable (the "Promo Code Offer"). The Promo Code Offer is valid only at the time it is presented during the Site visit and a Promo Code Offer will expire after 3 hours of inactivity from the time of offer acceptance. Subsequent visits to the Site may not display the same Promo Code Offer or any offer at all. The Promo Code Offer must be accepted by clicking the "Redeem Your Savings" button and meeting the minimum spend requirements stipulated in the offer for the promo code to be revealed to apply to the purchase. Minimum spend is calculated before taxes and after applicable discounts. Promo Code Offer must be submitted in the promotional code input box at the time of checkout on the Site for the offer savings to be applied. The promo code is valid for single use only at the time it is revealed, and cannot be used in subsequent transactions. Promo code is not redeemable for cash, cannot be used to make payments on any charge account, and cannot be replaced if lost. Customer must pay applicable sales tax. Not valid on The Shopping Channel's mobile application/mobile site. Promo Code Offer applicable on purchase price before shipping & handling and taxes. Promo Code Offer does not apply to Kitchen Aid, Vitamix, Dyson, Pink Tartan, Ron White or Rapisardi merchandise, Electronics, Electronic Accessories, Coins & Banknotes, Gift Cards, Auto Delivery items, third party offers or previous purchases or returned products. Other exceptions may apply. Promo Code Offer cannot be used in conjunction with any other promo code or promotional offer. Promo Code Offer may be modified, terminated or withdrawn at any time and for any reason without notice. The Shopping Channel reserves the right to cancel or withdraw any part of the Promo Code Offer due to unauthorized, altered, or ineligible use. Void where prohibited.

Links to Other Web Site and Services
The Site may contain links to other web sites that are not under the control of TSC or its affiliates. Neither TSC nor its affiliates has any responsibility for the linked Web site nor does linking constitute an endorsement of any linked Web site. Links are provided solely for the convenience and information of the Site' users.

Disclaimer of Warranties & Limitation of Liability
TSC and its suppliers provide the products and/or services sold by TSC and all content, material, information or postings found on or accessed through the Site, on an "as is" basis, except for manufacturers' standard warranties. TSC, its affiliates and related companies, and each of their respective directors, officers, employees, consultants and agents, and its suppliers expressly disclaim any and all representations, warranties and conditions, express and implied, including, without limitation, any and all representations and warranties of title and non-infringement, and all implied warranties and conditions of merchantable quality, fitness for any particular purpose, suitability for any particular purpose, and any representations, warranties or conditions arising from any course of dealing or usage of trade, with respect to the Site. Neither TSC nor its affiliates and related companies, and each of their respective directors, officers, employees, consultants and agents nor any of its suppliers makes any representations or warranties as to the accuracy, timeliness, reliability, truthfulness or completeness of the Site or the content contained in or accessed through the Site, including, but not limited to, the contents of any content, information, material, or posting found on the Site, any products and/or services provided through the Site, or any links to other site made available on the Site or the content contained on such site(s), or as to the continuous or error free use and operation of the internet or the Site. Neither TSC nor its affiliates and related companies, and each of their respective directors, officers, employees, consultants or agents makes any representations or warranties that the Site or access to and use of the Site will be uninterrupted, error free, or free from defects, viruses or other harmful components. You expressly agree that use of the Site is at your sole risk.

Information provided on the Site contains information, references and/or cross references to TSC, its affiliates and related companies' products and services that may not be available in your local area and TSC, its affiliates and related companies makes no representations or warranties as to the availability of such products and services in your local area and such references do not imply that TSC, its affiliates and related companies intend to provide such products or services in your local area. TSC recommends that you consult with TSC for information regarding the products and services which may be available to you in your local area.

Under no circumstances, including, but not limited to, negligence, gross negligence, negligent misrepresentation and fundamental breach shall TSC or its affiliates and related companies, and each of their respective directors, officers, employees, consultants and agents be liable for any direct, indirect, incidental, special or consequential damages or any loss that result from the failure or delay in the delivery of, or the use of, or the inability to use, any products and/or services purchased by you, and any content, information, material, or postings on the Site, directly or indirectly, or the transmission of confidential or sensitive information over the internet. These limitations apply regardless of whether the party liable or allegedly liable was advised, had other reason to know, or in fact knew of the possibility of such damages. You specifically acknowledge and agree that neither TSC nor its affiliates and related companies, nor each of their respective directors, officers, employees, consultants and agents shall be liable for any defamatory, offensive or illegal conduct of any user, including you.

Termination
We reserve the right to terminate any or all of your accounts or services, excluding any fully prepaid services upon no less than 60 days' advance notice to you at your billing address.

Governing Law
Any disputes arising hereunder shall be governed exclusively by the laws of the province of Ontario and the laws of Canada applicable therein, without giving effect to their conflict of laws principles. You expressly consent to the exclusive forum, jurisdiction, and venue of the courts of Ontario and/or the Federal Court of Canada in Ontario, or any other judicial district or jurisdiction as TSC may determine in any and all actions, disputes, or controversies relating hereto.

If a portion of these Retail Terms is unenforceable, the remaining provisions continue in full force. TSC's failure to enforce strict performance of any provision of the Retail Terms does not mean TSC has waived any provision or right. Neither the course of conduct between us nor trade practice modifies any provision of the Retail Terms.

TSC may assign its rights and obligations under the Retail Terms. These Retail Terms will inure to the benefit of TSC's successors, assigns and licensees.

The parties have required that the Retail Terms and all documents relating thereto be drawn up in English.
Les parties ont demandé que cette convention ainsi que tous les documents qui s'y rattachent soient rédigés en anglais.

Rogers Media Terms and Conditions of Use

Last updated: January 16, 2016


1. INTRODUCTION

Welcome to the digital properties of Rogers Media Inc., which include the internet sites, mobile enabled sites and software applications that you download to view Content ("Software") of Rogers Media (collectively "Rogers Media Sites" or each a "Rogers Media Site"). Unless a Rogers Media Site or any Rogers products or services available on a Rogers Media Site (" Services") have their own terms and conditions of use, you agree to be bound by these terms and conditions ("Terms") and any other applicable terms of service, policies or guidelines. If you don't agree to comply with these Terms, then you may not use any Rogers Media Site. In these Terms, "residents of Québec" means residents of Québec to whom the Consumer Protection Act (Québec) applies in connection with the use of a Rogers Media Site and the Services. Rogers Communications Inc. and its affiliates ("Rogers", "us", "we" or " our") reserve the right, at our sole discretion, to modify these Terms at any time, and such modifications shall be effective immediately upon posting of the modified Terms. You agree to review the Terms periodically to be aware of modifications and your continued use of the Rogers Media Sites shall be deemed your acceptance of the modified Terms.

2. REGISTRATION, ACCOUNTS, PASSWORD

Certain of the Services made available on a Rogers Media Site may require registration or subscription. If you choose to register or subscribe for any such Services, you agree to provide accurate and current information about yourself as required by the relevant registration or subscription process, and to promptly update such information as necessary to ensure that it is kept accurate and complete. You agree that you will not attempt to use the Services under the name of another person. You agree to promptly update any information necessary to ensure that your account is kept accurate, current and complete. You will be responsible for preserving the confidentiality of your account password and will notify us immediately of any known or suspected unauthorized use of your account, and agree to take any reasonable steps necessary to prevent any reoccurrence. You may be held responsible for any loss or damage incurred by us or any other user or visitor to a Rogers Media Site due to another party using your account. If you ever decide to delete your account, you may do so by contacting Rogers at the contact information specified in Section 22.

3. ACCESS

Some aspects of the Rogers Media Sites or Services may not be available to you unless the applicable personal computer, gaming device, tablet device, mobile device or other digital device (each, a "Digital Device") you use to access the Rogers Media Sites or Services and your Internet connection satisfy our minimum technical requirements. We may change these requirements from time to time at our sole discretion. Unless we specify otherwise, you are solely responsible for updating or maintaining your Digital Device and internet connection as necessary to meet these requirements. You are responsible for any data/roaming usage and charges you incur to access the Service through an internet connection.

4. PRIVACY

We respect the privacy of the users of the Rogers Media Sites. Our collection, use and disclosure of personal information in connection with a Rogers Media Site are governed by the Rogers Media Privacy FAQ located at http://www.rogersmedia.com/privacy . Personal information collected in connection with a Rogers Media Site may be stored and processed in or outside Canada and may be subject to the laws of other jurisdictions.

5. OWNERSHIP AND COPYRIGHT

The Rogers Media Sites and all text, information, images, audio, video and other material posted on the Rogers Media Sites ("Content ") is protected by copyright, trademark and other applicable intellectual property and proprietary rights laws, and is owned, controlled, and/or licensed by Rogers and/or its affiliates, licensors and related companies. All Content posted on the Rogers Media Sites remains the valuable intellectual property of its owner(s) and you agree to abide by all copyright notices, information and restrictions contained in or displayed with any Content.

Except for the limited rights explicitly granted to you under these Terms, all right, title, interest and intellectual property rights in and to: (i) the Services and any Rogers Media Sites and each component thereof; and (ii) any Content available through the Services and any Rogers Media Site, are the property of their respective owners and are protected by applicable trademark, copyright and/or other intellectual property laws and treaties.

You do not acquire any ownership rights in the Content as a result of accessing it. You agree to abide by all copyright notices, information and restrictions contained in or displayed with the Content. These Terms do not grant you any licence or other rights in connection with any trademarks or logos appearing on any Rogers Media Site. You may not use any trademark or service mark appearing on any Rogers Media Site without the prior written consent of the rightful owner. Rogers will aggressively enforce its intellectual property rights to the fullest extent permitted by law, and owners of any other intellectual property rights may also do so against you personally.

6. CONTENT USAGE RESTRICTIONS

The Services and the Content are for your personal, non-commercial use, entertainment and enjoyment. You may not reproduce, duplicate, copy, translate, broadcast, publicly display, sell, transmit, retransmit, license, sub-license, publish or modify any of the Services or the Content without the prior written consent of the owner. Unless otherwise permitted through a Rogers Media Site, you may not distribute copies of Content or materials found on a Rogers Media Site in any form (including by email or other electronic means), without the prior written consent of the owner. Of course, you may encourage others to access the information themselves on a Rogers Media Site and to tell them how to find it.

7. LINKING AND FRAMING

We welcome links to the homepage of a Rogers Media Site. You may only establish a hypertext link to the homepage of a Rogers Media Site if: (i) the link does not state or imply any affiliation, connection, sponsorship, or approval of your site by Rogers or create the false appearance that an entity is associated with or sponsored by us, and (ii) the appearance, position and other aspects of the link does not damage or dilute the goodwill associated with us or our trademarks. We do not permit framing or inline linking to a Rogers Media Site or any portion of it.

8. OTHER CONTENTS AND LINKS

You acknowledge that despite the prohibitions contained above, Content posted on Rogers Media Sites by other users may contain inaccurate, inappropriate, offensive or sexually explicit material, products or services and links to other sites. We do not have control over Content provided by third parties and assume no responsibility for such Content. Content you access, transmit or download using the Rogers Media Sites is accessed, transmitted and downloaded at your own risk. Rogers is not responsible for, and cannot guarantee the performance of, any products and services provided by any advertisers or others to whose sites we link. Unless otherwise indicated, those sites have been independently developed by third parties. A link to another site is not an endorsement of that site (nor of any product, service or other material offered on that site) by Rogers or its content providers or licensors. Any dealings you have with advertisers found while using the Services are between you and the advertiser. You acknowledge and agree that Rogers is not responsible or liable to you for any content or other materials hosted and served from any site other than a Rogers Media Site.

9. SUBMISSIONS AND POSTINGS

For any content that you upload, post, transmit, distribute or otherwise make available for inclusion on a site (your "Contributions"), you must be, or have first obtained permission from, the rightful owner of Contributions that you post. You acknowledge and agree that you are solely responsible for any Contributions you make and any of your Contributions will be treated as non-confidential and non-proprietary. By submitting your Contributions, you represent and warrant that: (i) you own those Contributions or otherwise have the right to grant, and do grant, to Rogers the world-wide, royalty-free, non-exclusive, perpetual, irrevocable, fully sub-licensable and transferable licence to use, distribute, reproduce, modify, compress, adapt, publish, translate, communicate, publicly perform and publicly display your Contributions, and to incorporate them into other works in any format or medium now known or later developed, without any further compensation to the author; and (ii) you waive all moral rights in those Contributions. We have the right, but not the obligation, to monitor or investigate any of your Contributions posted to a site. We may also access or preserve your Contributions to comply with legal process in Canada or foreign jurisdictions, operate the Service, ensure compliance with these Terms or any policies, or protect ourselves, our customers or the public. We may, without notice or liability, move, remove, edit, delete or refuse to post any of your Contributions, in whole or in part, that we decide in our sole discretion is unacceptable, undesirable or in violation of any law, the Terms or our Acceptable Use Policy, which accompanies these Terms and is available at http://www.rogers.com/terms. Rogers will not be liable to you for our deletion of any of your Contributions.

10. SUBSCRIPTION CONTENT

Certain Services are only available to users of a Rogers Media Site who have agreed to pay to use the Services on a subscription basis in order to access certain Content ("Subscription Content"). The following terms apply to Subscription Content:

  1. Pricing. All prices listed on a Rogers Media Site for the Services are in Canadian dollars. Prices and availability of Subscription Content are subject to change at any time.

  2. Agreement to Pay. You agree to pay for all Subscription Content subscribed through your account. Payment must be made using a valid and accepted credit card or by charging your purchase to your Rogers bill. If paying by credit card, you authorize us to charge the credit card that you provide to us the amount representing the price of the Subscription Content that you ordered (plus applicable taxes), which may be a single payment or, if and when available, on a monthly basis, as indicated when you subscribe. If you have pre-authorized payments of Subscription Content on your credit card, you agree to promptly update any information necessary to ensure that the payments are processed and acknowledge that you may not be able to access the Subscription Content if you fail to do so. If your Subscription Content includes a free trial, then you acknowledge that your credit card will be authorized for up to the amount representing the price of the Subscription Content during the free trial, however, your credit card will not be charged until after the end of the free trial. In the event of a credit card chargeback, the Subscription Content will not be accessible until resolution of the chargeback and there will be no refund for the period that your Subscription Content is inaccessible. If charging your subscription to your Rogers bill, your purchase will be governed by the Rogers Consumers Terms of Service available at http://www.rogers.com/web/content/support-terms.

  3. Additional Terms. Additional terms and conditions applicable to Subscription Content ("Subscription Terms"), including, without limitation, the length of the subscription period and any automatic renewals, will be presented to you prior to subscribing. If you subscribe to Subscription Content, then any applicable Subscription Terms will form part of our agreement with you.

  4. Automatic Renewals. Please note that, unless otherwise specified in the Subscription Terms, Subscription Content renews automatically at the end of your subscription period. Before the renewal date, we will notify you of the amount and effective date of the renewal and you will be given the opportunity to cancel your subscription by a prescribed deadline. Unless you notify us by that deadline that you wish to cancel any automatically renewing Subscription Content, you understand your subscription will automatically renew and you authorize us (without further notice to you) to charge the renewal subscription price (plus applicable taxes) to your credit card or Rogers bill.

  5. Refunds. All Subscription Content sales are final: there are no refunds, exchanges or credits for any reason.

  6. Multiple users. You agree that your access to Subscription Content may be restricted to simultaneous access on two or fewer distinct devices at one time and we reserve the right to force a log off for your account in the event we determine at any time, in our sole discretion, that your account has been simultaneously logged into on more distinct devices than permitted. You agree that you are solely responsible for any fees, overages, penalties or other costs charged to you by any third party internet, cellular or other communications/data provider.

11. SOFTWARE

  1. Restrictions. You acknowledge and agree that you have been granted a licence and not a transfer of ownership in the Software. You may not:

    1. Rent, lease, sell, sublicense, assign, distribute or otherwise transfer any portion of the Software or use it for any purpose other than in association with the Services;
    2. Reverse engineer, decompile or disassemble any portion of the Software, except and only to the extent that this limitation is expressly prohibited by applicable law;
    3. Copy, modify, alter or tamper with the Software (including without limitation the removal of any copyright or other proprietary notices from the Software) or create any derivative works of the Software; or
    4. Attempt to defeat, avoid, by-pass, remove, deactivate or otherwise circumvent any software protection mechanisms.

  2. Data Maintenance, Support, and Software Updates/Changes (if applicable).

    1. Rogers may elect to provide you with customer support and/or Software upgrades, enhancements or modifications (collectively, "Support"), in its sole discretion, and may terminate this Support at any time without notice to you.
    2. Rogers may, without notice or liability, collect non-personal information regarding your Digital Device(s), hardware and software during the installation and/or use of the Software.
    3. Rogers may change, suspend or discontinue any aspect of the Software at any time, including the availability of any Software feature, database, or content.
    4. Rogers may impose limits on certain features and services or restrict your access to parts or all of the Software or the Services without notice or liability.
    5. Rogers, its licensors and other third party suppliers reserve the right to delete data from their servers, or prevent access to their servers or to change data categories for any reason that Rogers or third parties deem sufficient in their sole discretion at any time, without notice.
    6. Nothing in these Terms imposes upon Rogers or Rogers' licensors any obligation to provide you with new, enhanced or additional Support at any time.
    7. Rogers may connect remotely to and run scripts on your Digital Device(s). As part of remote Support, Rogers and its agents will have full access to your Digital Device(s).

  3. Multiple Users. You agree to cause all persons who use the Software through your Digital Device(s) to observe and comply with the Terms respecting that use. You further agree that you are solely responsible and liable for any and all breaches of the Terms, whether the breach is the result of use of the Software by you or by any other user of your Digital Device(s).

12. PROHIBITED ACTIVITIES

Your use of a Rogers Media Site, the Service, the Content and any of your Contributions to a Rogers Media Site must comply with these Terms, all applicable laws and our Acceptable Use Policy, which accompanies these Terms and is available at http://www.rogers.com/terms. For greater certainty, the term "Services" in our Acceptable Use Policy includes the Services covered under these Terms.

13. RESPONSIBILITY FOR MINORS

If you have authorized a minor to use a Rogers Media Site or the Services, then you agree to be fully responsible for: (i) controlling the minor's access to and use of that Rogers Media Site or the Services; and (ii) the consequences of any misuse by the minor. You acknowledge that some of the areas of a Rogers Media Site and some of the Content may include material that is inappropriate for minors.

14. SUSPENSION AND TERMINATION

  1. By Rogers. Rogers may at any time, without notice to you, restrict, block, suspend or terminate any or all of your use of a Rogers Media Site (or any portion thereof), the Services or your account if you fail to comply in full with any of these Terms or any other terms, agreements, or policies (including, without limitation, our Acceptable Use Policy) that apply to a Rogers Media Site and the use of it. Any termination will not relieve you of any obligation to pay fees accrued prior to termination.

  2. Of the Service. Subject to subsection 14(c) below, Rogers may at any time, without notice or liability, refund, suspend or discontinue some or all of the Services (or any portion of it). Your right or liability to use Software will terminate automatically if the Services with which the Software is used is terminated or expired. Upon termination of your right to use Software for any reason, you must delete the Software.

  3. Subscription Content. Rogers may discontinue any Subscription Content that you subscribe to upon no less than 30 days' (if you are a resident of Québec, 60 days') advance written notice to you. Unless otherwise set out in any applicable Subscription Terms, you may terminate your recurring subscription to Subscription Content at any time by notifying us at the email address specified at Section 22. That termination (including your loss of access to the terminated Subscription Content) will be effective as of the date you call us or a future date that you request (if applicable), whichever is later. Not applicable to residents of Québec: You will not be refunded for the portion of any subscription period not completed as of the termination date.

15. INDEMNIFICATION

To the maximum extent permitted by applicable law, you will defend, indemnify and hold harmless Rogers and its affiliates, licensors, suppliers and agents (and each of their respective directors, officers, employees, shareholders and representatives) (collectively, " Rogers Parties") from and against all claims, liability, losses, actions, proceedings, suits, damages, settlements, penalties, fines, costs and expenses, including all reasonable legal fees and other litigation expenses, arising out of: (i) your breach of any provision of these Terms or any applicable Subscription Terms or our Acceptable Use Policy; (ii) your use or misuse of a Rogers Media Site or the Content and the placement or transmission of your Contributions on a Rogers Media Site made by you or others using your account; (iii) your use of or inability to use any Software; or (iv) any violation, alleged violation or misappropriation of any intellectual property right or non-proprietary right of a third party. Rogers may, in its sole discretion and at its own expense, assume the exclusive defence and control of any matter otherwise subject to indemnification by you. You will co-operate as fully as reasonably required in the defence of any claim. Your indemnification shall survive any termination of your right to use a Rogers Media Site and the Services.

16. NO WARRANTIES

All Rogers Media Sites, the Services and all Content, material, information or postings found on or accessed through a Rogers Media Site, are provided on an "as is" basis. To the maximum extent permitted by applicable law, the Rogers Parties expressly disclaim any and all representations, warranties and conditions, express and implied, including, without limitation, any and all representations and warranties of title and non-infringement, and all implied warranties and conditions of merchantable quality, fitness for any particular purpose, suitability for any particular purpose, and any representations, warranties or conditions arising from any course of dealing or usage of trade, for a Rogers Media Site, the Services or the Content contained in or accessed through a Rogers Media Site. To the maximum extent permitted by applicable law, none of the Rogers Parties makes any representations or warranties as to the performance, availability, accuracy, timeliness, reliability, secure operation, truthfulness or completeness of a Rogers Media Site, the Services or the Content contained in or accessed through a Rogers Media Site, including, without limitation, the contents, transmission or delivery of any Content, information, material, or posting found on a Rogers Media Site, any services provided through a Rogers Media Site (including the Services), or any links to other sites made available on a Rogers Media Site or the content contained on those site(s), or, for Software, the operation of the Software or any feature of the Software. To the maximum extent permitted by applicable law, none of the Rogers Parties makes any representations or warranties that a Rogers Media Site or access to and use of a Rogers Media Site will be continuous, accurate, uninterrupted, error-free, or free from defects, viruses or other harmful codes or components. For Software, to the maximum extent permitted by applicable law, all representations, warranties and conditions of any kind, express or implied, are excluded including any related to completeness of response, results and workmanlike effort for the Software. You expressly agree that use of a Rogers Media Site and the Services are at your sole risk.

17. PROFESSIONAL INFORMATION DISCLAIMER

The Rogers Media Sites may make available certain information provided by us or third parties related to various professional fields such as, without limitation, law, accounting, financial planning, pharmaceuticals, medicine and other health and fitness related matters (" Professional Information"). The Professional Information available on the Rogers Media Sites is: (a) for information purposes only and not intended as advice; (b) not to be used or construed as an offer to sell, a solicitation of an offer to buy, or an endorsement, recommendation, or sponsorship of any entity or security by Rogers or its affiliates; and (c) not necessarily reflective of the views or policies of Rogers and its affiliates, licensors and related companies, and each of their respective directors, officers, employees, consultants and agents. The Professional Information on the Rogers Media Sites is not guaranteed and no representations or warranties can be made as to the accuracy or completeness of the information provided as part of the Rogers Media Sites. We try to ensure that the information posted on the Rogers Media Sites is correct and up-to-date. We reserve the right to change or make corrections to any of the information provided on the Rogers Media Sites at any time and without any prior warning. The Professional Information provided should not be interpreted as professional advice and does not replace the opinion of a qualified professional. You expressly agree that your use of, or reliance on, any Professional Information is at your sole risk. You further agree that Rogers and its affiliates will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with your use of, or reliance on, any Professional Information.

18. THIRD PARTY MERCHANDISE AND/OR PRODUCTS

  1. We may receive a commission, fee, and/or other compensation on some purchases made on, through, or linked from a Rogers Media Site or Service.

  2. Images available on or through a Rogers Media Site or Service, including without limitation Content, of third-party merchandise and/or products, may not accurately capture the actual appearance, color, look and feel, specifications, features, or functionality of such merchandise or products.

  3. The Rogers Parties make no representations, warranties, or guarantees with respect to any of the third party merchandise and/or products, featured, mentioned, described, distributed, sold, or otherwise available on or through a Rogers Media Site or Service, including without limitation Content. All transactions for merchandise and/or products shall be between the user and the third party seller, distributor, or manufacturer without any involvement of Rogers. These third parties may require that you agree to their additional terms, conditions, contracts, agreements, and/or rules.

  4. Nothing on the Rogers Media Sites or Services, including without limitation Content, constitutes a binding offer to sell or distribute any third-party merchandise and/or products. If you purchase or order third-party merchandise and/or products, through a Rogers Media Site or the Services, note that the Rogers Parties have no control over, or assume responsibility for, the quality, quantity, size, character, fitness for a particular purpose, specifications, features, functionality, safety, or legality of such merchandise and/or products, the truth or accuracy of the listings, or the ability of the sellers to sell, ship, or otherwise provide such merchandise and/or products.

  5. You agree that the Rogers Parties are not responsible, and shall have no liability to you, with respect to merchandise and/or products, featured, mentioned, described, distributed, sold, or otherwise available on or through a Rogers Media Site or Service, including without limitation Content.

19. LIMITATIONS OF LIABILITY

  1. Not applicable to residents of Québec: To the maximum extent permitted by applicable law, under no circumstances, including without limitation, negligence, gross negligence, negligent misrepresentation and fundamental breach, shall any of the Rogers Parties be liable to you or any third party for:

    1. any direct, indirect, incidental, special, consequential, economic or punitive damages (including loss of profit or revenue, financial loss, loss of business opportunities, loss, destruction, interception, misdelivery or alteration of data, files, software or other information, breach of privacy or security, property damage, personal injury, death or any other foreseeable or unforeseeable loss, however caused) or any loss that results from the Support for any Software, the use of, or the inability to use, a Rogers Media Site, the Services or any Content, information, material, or postings on a Rogers Media Site (including, without limitation, your Contributions), directly or indirectly, or the transmission of confidential or sensitive information over the Internet. These limitations apply regardless of whether the party liable or allegedly liable was advised, had other reason to know, or in fact knew of the possibility of damages. You specifically acknowledge and agree that none of the Rogers Parties shall be liable for any defamatory, offensive or illegal conduct of any user, including you; and

    2. any losses, claims, damages, expenses, liabilities or costs (including, without limitation, reasonable legal fees and other litigation expenses) resulting directly or indirectly out of, or otherwise arising in connection with, any claim that the use or intended use of the Software infringes the copyright, patent, trademark, trade secret, confidentiality, privacy, or other industrial or intellectual property rights or contractual rights of any third party. These limits apply to any act or omission of any of the Rogers Parties, whether or not those acts or omissions would otherwise give rise to claims or causes of action in contract, tort, pursuant to statute or pursuant to any other doctrine of law.

  2. Applicable only to residents of Québec: Except for damages resulting from a Rogers Party's own act, the Rogers Parties will not be liable to you or any third party for:

    1. any damages (including loss of profit or revenue, financial loss, loss of business opportunities, loss, destruction, interception, misdelivery or alteration of data, files, software or other information, breach of privacy or security or property damage) or any loss that results from the Support for any Software, the use of, or the inability to use, a Rogers Media Site, the Services or any Content, information, material, or postings on a Rogers Media Site (including, without limitation, your Contributions), directly or indirectly, or the transmission of confidential or sensitive information over the Internet. You specifically acknowledge and agree that none of the Rogers Parties shall be liable for any defamatory, offensive or illegal conduct of any user, including you; and

    2. any losses, claims, damages, expenses, liabilities or costs (including, without limitation, reasonable legal fees and other litigation expenses) resulting directly or indirectly out of, or otherwise arising in connection with, any claim that the use or intended use of the Software infringes the copyright, patent, trademark, trade secret, confidentiality, privacy, or other industrial or intellectual property rights or contractual rights of any third party.

20. ARBITRATION

Not applicable to residents of Québec: To the extent permitted by applicable law , unless we agree otherwise, any claim, dispute or controversy, whether in contract or tort, under statute or regulation, or otherwise, and whether pre-existing, present or future, arising out of or relating to the following items will be determined by final and binding arbitration to the exclusion of the courts:

  • these Terms, including, without limitation, any license granted under these Terms;
  • the Services or a Rogers Media Site;
  • oral or written statements, advertisements or promotions relating to these Terms, the Services or a Rogers Media Site; or
  • the relationships that result from these Terms.

Not applicable to residents of Québec: Where applicable , arbitration will be conducted in the province in which you reside, on a simplified and expedited basis by one arbitrator under the current laws and rules relating to commercial arbitration in the province or jurisdiction in which you reside on the date of the notice. Rogers will pay all reasonable costs associated with that arbitration. Any arbitration will be conducted in accordance with our Arbitration Protocol, which is available at http://www.rogers.com/terms.

21. OTHER IMPORTANT TERMS

These Terms are governed exclusively by the laws of the province in which you reside, but if you reside outside of Canada, then these Terms are governed exclusively by the laws of the province of Ontario and the laws of Canada applicable therein, without giving effect to their conflict of laws principles, and you submit to the jurisdiction of the courts of Ontario. Please note that your rights and remedies may vary by province . These Terms, as amended from time to time, any applicable Subscription Terms, any other documents referenced herein and any rules, policies, guidelines or other agreements posted on a Rogers Media Site by Rogers constitute the entire agreement between Rogers and you for your use of a Rogers Media Site and the Services. Either party's failure to insist upon or enforce strict performance of any provision of these Terms does not mean that party has waived any provision or right in these Terms. No waiver by either Rogers or you of any breach or default under these Terms shall be deemed to be a waiver of any preceding or subsequent breach or default. If any provisions contained in these Terms are determined to be void, invalid, or otherwise unenforceable by a court of competent jurisdiction, that determination will not affect the remaining provisions. If any portion of these Terms is unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect Rogers' original intentions and the remainder of the provisions shall remain in full force and effect. Neither the course of conduct between you and Rogers nor trade practice shall act to modify any provision of these Terms. These Terms enure to the benefit of and are binding on you, your heirs and your legal personal representatives and on your and Rogers' respective successors and assigns. You may not assign or transfer these Terms without our prior consent. We may assign or transfer these Terms or any of our rights or obligations under these Terms without your consent. The provisions of Sections 14-21 shall survive termination of the Service.

If you are dissatisfied with a Rogers Media Site or with these Terms, then your sole remedy is to stop using Rogers Media Sites.

These Terms have been drawn up in the English language at the express request of the parties. Les présentes modalités ont été rédigées en anglais à la demande expresse des parties.

22. CONTACT AND NOTICES

To contact Rogers in connection with these Terms or the Rogers Media Sites, send an e-mail to webmedia@rci.rogers.com or write to Rogers Media Web Customer Care, One Mount Pleasant Road, 8th Floor, Toronto, ON M4Y 2Y5.

Acceptable Use Policy


Please direct any questions or comments regarding this Acceptable Use Policy ("AUP") and complaints of violations of this AUP by subscribers to abuse@rogers.com. Except where otherwise indicated, "you" and "your" means you and every person who uses the Services through your account.

Introduction

When using our services, the Equipment, our facilities or networks and any products, content, applications or services in conjunction with the Services or Equipment, you must comply with all applicable laws, and our policies, rules and limits including this AUP. This AUP supplements and is incorporated into the Rogers Terms of Service (the "Terms "), which accompanies this AUP. It is also available at http://www.rogers.com/terms. Unless otherwise defined in this AUP, defined terms have the meanings given to them in the Terms.

IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND THIS AUP, AS AMENDED FROM TIME TO TIME, YOU SHOULD IMMEDIATELY STOP USING THE SERVICES AND NOTIFY ROGERS THAT YOU ARE TERMINATING THE SERVICES.

Prohibited Activities

Without limitation, you may not use (or allow anyone else to use) our Services to:

  1. use, possess, post, upload, transmit, disseminate or otherwise make available content that is unlawful or violates the copyright or other intellectual property rights of others (as described in more detail below);
  2. participate in any illegal soliciting or gaming schemes;
  3. attempt to use the Services in such a manner so as to avoid incurring charges for usage;
  4. participate in any fraudulent activities, including impersonating any person or entity or forging anyone else's digital or manual signature. You assume all risks regarding the determination of whether material is in the public domain;
  5. access the Internet via the Services using Internet Protocol (IP) addresses other than the IP address(es) assigned to you by us;
  6. invade another person's privacy, collect or store personal data about other users, or stalk or harass another person or entity;
  7. access any computer, software, data or any confidential, copyright-protected or patent-protected material of any other person, without the knowledge and consent of that person, or use any tools designed to facilitate access, such as "packet sniffers";
  8. upload, post, publish, deface, modify, transmit, reproduce, distribute in any way or otherwise make available information, software or other material protected by copyright or other proprietary or contractual right (such as a non-disclosure agreement) or related derivative works, without obtaining permission of the copyright owner or rightholder;
  9. use, reproduce, distribute, sell, resell or otherwise exploit the Services or content we provide or which you obtain through the Services for any commercial purposes;
  10. copy, distribute, sub-license or otherwise make available any software or content we provide or make available to you or which you obtain through the Services, except as authorized by us;
  11. alter, reproduce, or tamper with the Services or any function, component or identifier of your Equipment, such as the Electronic Serial Number (ESN) or the International Mobile Equipment Identity (IMEI) that is not meant to be altered, reproduced or tampered with;
  12. restrict, inhibit or interfere with the ability of any person to access, use or enjoy the Internet, the Services or any Equipment used to connect to the Services, or create an unusually large burden on our networks, including, without limitation, posting, uploading, transmitting or otherwise making available information or software containing a virus, lock, key, bomb, worm, Trojan horse or other harmful, limiting, destructive or debilitating feature, distributing mass or unsolicited e-mail ("spam") or other messages, or otherwise generating levels of traffic sufficient to impede others' ability to send or retrieve information, or to use the Services in an abusive manner in connection with any unlimited packages, options or promotions;
  13. disrupt any backbone network nodes or network service, or otherwise restrict, inhibit, disrupt or impede our ability to monitor or deliver the Services, any transmissions or data;
  14. interfere with computer networking or telecommunications service to or from any Internet user, host, provider or network, including, without limitation, denying service attacks, overloading a service, improperly seizing or abusing operator privileges ("hacking"), or attempting to "crash" a host;
  15. use the Services for anything other than your own personal purposes (such as reselling the Services, providing Internet access or any other feature of the Services to any third party) or share or transfer your Services without our express consent;
  16. operate a server in connection with the Services, including, without limitation, mail, news, file, gopher, telnet, chat, Web, or host configuration servers, multimedia streamers or multi-user interactive forums;
  17. impersonate any person or entity, including, without limitation, a Rogers official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
  18. forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Services; or
  19. port scan a person's computer or wireless device without that person's consent, or use any tools designed to facilitate these scans.

Unlawful or Inappropriate Content

Any Rogers Party reserves the right to move, remove or refuse to post any content, in whole or in part, that it, in its sole discretion, decide are unacceptable, undesirable or in violation of the Terms or this AUP. This includes, without limitation:

  1. obscene, profane, pornographic content;
  2. defamatory, fraudulent or deceptive statements;
  3. threatening, intimidating, abusive or harassing statements;
  4. content that violates the privacy rights or intellectual property rights of others;
  5. content that unlawfully promotes or incites hatred;
  6. content that is otherwise offensive or objectionable; or
  7. any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any municipal, provincial, federal or international law, order or regulation.

For purposes of this AUP, "content" refers to all forms of communications including, without limitation, text, graphics (including photographs, illustrations, images, drawings, logos), executable programs, audiovisual recordings, and audio recordings.

Security

As set out above, you are responsible for any misuse of the Services, by you or by any other person with access to the Services through your Equipment or your account. Therefore, you must take steps to ensure that others do not gain unauthorized access to the Services through any means, including, without limitation, wireless networking and wired networking. The Services may not be used to breach the security of another user or to attempt to gain access to any other person's equipment, software or data, without the knowledge and consent of such person. Additionally, the Services may not be used in any attempt to circumvent the user authentication or security of any host, network, or account, including, without limitation, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security, such as password guessing programs, cracking tools, packet sniffers or network probing tools, is prohibited. You may not disrupt the Services. The Services also may not be used to interfere with computer networking or telecommunications services to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges and attempts to " crash" a host. The transmission or dissemination of any information or software that contains a virus or other harmful feature is also prohibited. You are solely responsible for the security of any device you choose to connect to the Services, including any data stored on that device. In particular, Rogers recommends against enabling file or printer sharing of any sort. Rogers recommends that any files or services you do choose to make available for remote access be protected with a strong password or as otherwise appropriate. You agree to treat as confidential all access codes, personal identification numbers and/or other passwords that we may provide to you for use with the Services.

Unsolicited Communications

As set out above, the Services may not be used to send unsolicited, bulk or commercial messages or for any other unsolicited communications. This includes, without limitation, using automatic dialing and announcing devices to or otherwise make unsolicited voice or facsimile calls and bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures and political or religious messages. Such communications may only be directed to those who have explicitly requested it. The Services may not be used to send messages to any individual who has indicated that he/she does not wish to receive messages from you. The Services may not be used to collect responses from unsolicited e-mail messages sent from accounts on other Internet hosts or e-mail services that violate this AUP or the acceptable use policy of any other Internet service provider. Moreover, unsolicited e-mail messages may not direct the recipient to any web site or other resource that uses the Services. Forging, altering or removing e-mail headers is prohibited. You may not reference any Rogers network (for example, by including "Organization: Rogers" in the header or by listing an IP address that belongs to a Rogers network) in any unsolicited e-mail even if that e-mail is not sent through a Rogers network. "Mail bombing" is prohibited. That is, you may not send numerous copies of the same or substantially similar messages, nor may you send very large messages or files to a recipient with the intent to disrupt a server or account. The propagation of chain letters is similarly prohibited, whether or not the recipient wishes to receive such mailings. Rogers is not responsible for the forwarding of e-mail sent to any account that has been suspended or terminated. Such e-mail will be returned to sender, ignored, deleted, or stored temporarily, at Rogers' sole discretion.

User-Generated Content Services

"User-Generated Content Services" or "UGC Services" refers to any services that allow an end user to post, upload or generate content online to be shared with a limited or unlimited number of recipients and may include, without limitation: newsgroups, online forums, message boards, chat programs, wiki's, photo sharing services, customer review sites, video sharing services, blogs and web hosting.

Any User-Generated Content Services accessed through the Services must be used in accordance with the following:

  1. you must comply with the UGC Service's written charter, policies or FAQs;
  2. you may only post advertisements, solicitations, or other commercial messages in the UGC Service if that service's charter, policies or FAQs explicitly permit them;
  3. you are responsible for determining the policies of the UGC Service before using it;
  4. you must adhere to daily volume, file size and format restrictions of any UGC Service;
  5. unless otherwise specified in the UGC Service's charter, policies or FAQs, you must not forge, alter or remove any information from the UGC Service;
  6. the Rogers Parties have no obligation to monitor the content of any UGC Service and the Rogers Parties are not liable for any claims, losses, actions, proceedings, suits, liabilities, damages, settlements, penalties, fines, costs and expenses arising out of or relating to the content of any such service;
  7. you must not use the UGC Service to perform "flooding", which refers to deliberately repeating actions in quick succession in order to fill the screens of other Internet users with text or other content;
  8. any computer or other device connected through the Services may not maintain more than two simultaneous chat connections including, without limitation, the use of automated programs, such as "bots" or "clones". Automated programs may not be used when the account holder is not physically present at the device;
  9. you must not use the Services to send messages that disrupt another Internet user's equipment, software, hardware or user display; and
  10. you must not forge, alter or obscure your identity (other than using a nickname) while participating in the UGC Service.

Bandwidth, Data Storage and Other Limitations

You must comply with the then current bandwidth, data storage and other limitations on your applicable Services. You must also ensure that your activity does not improperly restrict, inhibit, or degrade any other subscriber's use of the Services, nor represent (in the sole judgment of Rogers) an unusually large burden on our networks. In addition, you must ensure that your activity does not improperly restrict, inhibit, disrupt, degrade or impede Rogers' ability to deliver the Services, and monitor and investigate the Services, backbone, network nodes, and/or other network services or components. You may not resell, share, or otherwise distribute the Services or any portion thereof to any third party without the written consent of Rogers. For example, you cannot provide Internet access to others through a dial up connection, host shell accounts over the Internet, provide e-mail or news service, or send a news feed. The Services are consumer products designed for personal access to and use of the Internet. For example, the Services do not provide the type of security, upstream performance and total downstream throughput capability typically associated with commercial use. You may not run a server in connection with the Services. You may not provide network services to others via the Services. In addition, you are prohibited from running servers for mail, http, ftp, irc, and dhcp, and multi-user interactive forums.

Your use of the Services may be subject to a usage limit, as set out in your Service Agreement. If you exceed that limit, you may be subject to additional usage charges. See http://www.rogers.com/uselimits for the current usage allowance for your Services.

Network Management

We reserve the right to manage our networks in order to optimize their efficiency for the benefit of our subscribers, including, without limitation, by way of the following: rate limiting (speed), rejection or removal of spam or otherwise unsolicited bulk e-mail, anti-virus mechanisms, and protocol filtering. We may take any other action we deem appropriate in order to help ensure the integrity of the network experience for all subscribers. For details on our network management practices, visit http://www.rogers.com/networkpolicy.

Violation of this Acceptable Use Policy

As set out in the Terms, we have the right, but not the obligation, to monitor or investigate any content that is transmitted using the Services (other than voice Services) or the Equipment; and to access or preserve content or information in accordance with the Terms. We prefer to advise subscribers of inappropriate behavior and any necessary corrective action. However, if the Services are used in a way that we, in our sole discretion, believe violates this AUP, any of the Rogers Parties may take any responsive actions they deem appropriate. Such actions may include, without limitation, temporary or permanent removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and/or the immediate suspension or termination of all or any portion of the Services or your account. The Rogers Parties will have no liability for any such responsive actions. The above described actions are not exclusive remedies and the Rogers Parties may take any other legal or technical action deemed appropriate. Upon termination of an account, any of the Rogers Parties are authorized to delete any files, programs, data and e-mail messages associated with such account. The failure to enforce this AUP, for whatever reason, shall not be construed as a waiver of any right to do so at any time. If any portion of this AUP is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect. This AUP shall be exclusively governed by, and construed in accordance with the governing law provision set out in the Terms.

Complaints

Please direct any complaints of violations of this AUP to abuse@rogers.com or contact us at 1-888-ROGERS1. Questions or complaints, concerning third party content should be addressed to the applicable content provider.


™ Rogers Communications Inc. © 2007-2017

Privacy Policy & Security

Rogers Media Privacy FAQ

Thank you for your interest in Rogers Media products and services. We believe in giving you full disclosure about the kinds of personal information we gather and what we do with it, as well as giving you a choice about the use of your personal information.

The Shopping Channel is a proud member of the Rogers Group of Companies. The Rogers Group of Companies has one single policy regarding the privacy of your information.

General FAQs

What is Rogers Media?
Where can I learn about the Rogers Group of Companies privacy policy?
What is the purpose of these privacy policy FAQs?
What is personal information?
Does Rogers collect personal information?
How does Rogers use information it gathers about me?
Might I be contacted by organizations outside Rogers?
What are marketing preferences?
How can I change my marketing preferences?
Can I change or update my e-mail newsletter subscriptions?
Does Rogers Media use telemarketing to sell magazine subscriptions?
What about personalized ads in magazines?
How does Rogers Media protect the privacy of children?
I'm registering on one of your websites for the first time, but my name is here already. How?
Do Rogers Media websites use cookies?
Do Rogers Media websites record information about my computer or my visit?
How does Rogers Media advertise on its website?
What about information on public forums?
What steps do you take for the security of my information?
How else can I protect my privacy online?
What happens to information I provide on a contest entry?
Are there other ways my information will be used?

General FAQs

What is Rogers Media?

Rogers Media Inc. operates Rogers Broadcasting and Rogers Publishing. Rogers Media Inc. is a wholly owned subsidiary of Rogers Communications Partnership (Rogers) (TSX: RCI; NYSE: RCI). Rogers Communications and its subsidiaries and affiliates are referred to as the Rogers Group of Companies.

Where can I learn about the Rogers Group of Companies privacy policy?

The privacy policy of the Rogers Group of Companies, including Rogers Media, can be found at http://www.rogers.com/web/content/Privacy-CRTC.

What is the purpose of these privacy policy FAQs?

These FAQs provide additional information regarding, and interpretation of, the Rogers Group of Companies' privacy policy as it applies to Rogers Media. The FAQs explain how Rogers Media treats your personal information collected in connection with your subscription to all Rogers Media publications and your interactions with Rogers Media radio, website and digital properties. They also provide contact information in the event that you want to make further inquiries regarding your personal information.

What is personal information?
Personal information is any information that is related to an identifiable individual. It typically includes such information as your name, e-mail address, or mailing address. It could also include preferences you provided at websites or other information. It does not include the business contact information of a person, such as name, title and mailing contact information.

Does Rogers collect personal information?

We collect personal information such as your name, address, e-mail address, or other personal information when you register with a website or order a product or service. You may also be asked for personal information when you enter into contests or promotions sponsored by us or our partners.

How does Rogers use information it gathers about me?

Rogers Media uses your personal information to provide you with products or services that you have requested. We may further use such information to develop and customize products or services to better meet your needs and preferences, and to offer you products and services from Rogers, including any companies within the Rogers Group of Companies.

Might I be contacted by organizations outside Rogers?

Advertisers may ask Rogers Media for permission to send material to you that you may find of interest. In such cases, your name, email or mailing address are only released to a reputable third party service bureau for the purpose of sending the specific material. All such advertising material is reviewed by Rogers Media and subject to approval for acceptable advertising content.

If you would prefer that your name, email or mailing address not be provided to marketers outside of Rogers Group of Companies, please click here for a list of Rogers Media properties and links to their respective customer account logins.

What are marketing preferences?

Your relationship with Rogers Media permits us to contact you about our products and services, as well as those of our affiliates in the Rogers Group of Companies. But if you prefer otherwise, we provide clear and easy ways for you to tell us so. These are your personal marketing preferences.

How can I change my marketing preferences?

To access and change your marketing preferences, please click here for a list of Rogers Media properties and links to their respective customer account logins.

How can I change or update my e-mail newsletter subscriptions?

We have many e-mail newsletters for you to choose from and realize your preferences may change over time. To review or update your e-mail newsletter subscriptions please click here for a list of Rogers Media properties and links to their respective customer account logins.

Does Rogers Media use telemarketing to sell magazine subscriptions?

Yes, some consumers find it convenient to be contacted by phone either to start new subscriptions or to renew an existing subscription. The authorized agents who sell new subscriptions are required to make use of the national "Do Not Call" registry to ensure that they do not call the phone numbers of people who have registered. If you are already a subscriber and do not want to receive telemarketing calls, you may add your phone number to our internal Do Not Call list by sending your request to:

For Consumer Publications - webmedia@rci.rogers.com

For Business Publications - bppgservice@rci.rogers.com

You can get more information about the national "Do Not Call" registry here http://www.crtc.gc.ca/eng/INFO_SHT/t1031.htm.

What about personalized ads in magazines?

Occasionally an advertiser may ask that we print the name of subscribers on their advertisement in our publications. When this is done, the subscriber's name is printed on the ad at the same time that the mailing label is printed on the cover of the magazine. The subscriber's name appears only in their personal copy of the magazine. If you would prefer not have your name included in such advertisements, please click here for a list of Rogers Media properties and links to their respective customer account logins.

Please note 'Do Not Personalize' is not applicable to business magazines.

How does Rogers Media protect the privacy of children?

The privacy of children is important to us. We will not knowingly send direct mailings, e-mail or other correspondence to anyone who indicates that they are younger than 16 years old. Your children should always ask you for permission before sending personal information to Rogers Media or to anyone else. Any personal information we gather about children under the age of 16 would be used solely for demographic purposes. Access to some of our websites may be prohibited to children under a certain age as specified in the website's Terms of Service. Rogers Media cannot verify the validity of persons claiming to be age-eligible to access such websites.

I'm registering on one of your websites for the first time, but my name is here already. How?

Some Rogers Media websites may share online registration services. Any information you provide while registering for a website is tied to your e-mail address. If you use the same e-mail address to register at another Rogers Media website, the associated information will be retrieved, so you don't have to re-enter it.

Do Rogers Media websites use cookies?

Yes, Rogers Media websites use cookies. A cookie is set when you register on our websites.

A cookie is a small text file sent to your internet browser's files for our reference. No one else can read this file. Cookies allow our server computer to recognize your computer when you return to our websites, so you don't have to re-register and so we can retain any preferences you may have given us. If you do not wish to receive cookies, most browsers allow you to be alerted when a cookie is sent to your computer, so you can decide whether to accept it.

Do Rogers Media websites record information about my computer or my visit?

Rogers Media collects IP addresses and related information for the purposes of system administration and to create aggregate statistical reports for advertisers. This information cannot identify you personally.

Browser information (i.e. the URL of the webpage you were just on, the IP address of the computer you are using, your domain type, and your browser version) is automatically recorded as part of transmitting information over the Internet. We may use it to help us display information in the best format for you.

We may develop summary reports for advertisers, to help them better understand our audience and provide advertisements that are more likely to be of interest to you. For example, we may report total number of visitors to our website in general or to specific webpages, average length of visit, etc. No identifying data about individuals is reported.

During your visit to our websites, we may record choices you have made and use this to provide more customized content or advertising. The data does not identify you and is not retained after your visit. This is sometimes called "clickstream" data.

We may use other industry standard technologies like pixel tags and web beacons to track your use of our websites and promotions, or we may allow our affiliates and third party service providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our websites, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behaviour on our websites, as well as give us a way to measure the effectiveness of our promotions and performance.

How does Rogers Media advertise on its website?

The ads appearing on many of the Rogers Media websites are delivered to you using online advertising networks. Information about your visits to this website, such as number of times you have viewed an ad or visits to certain pages of Rogers Media websites (but not your name, address, e-mail address or other personal information) is used to serve ads to you. The ad network providers use cookies, web beacons, or similar technologies on your computer to help present, better target, and measure the effectiveness of the advertisements served to you on Rogers Media websites or through affiliate advertising network providers. Web beacons utilize JavaScript code and write information to cookies, which are small files on your computers. If you do not want a cookie to be written, simply change the setting in your browser. For more information and how to "opt-out" from ad network providers' cookies, please click here.

What about information on public forums?

Rogers Media websites may make chat rooms, forums, message boards and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

What steps do you take for the security of my information?

Our websites use industry-standard security measures to protect data against loss, misuse and interception by third parties. Our security policies are periodically reviewed and enhanced as necessary. However, Rogers Media assumes no liability for interception, alteration or misuse of information transmitted over the Internet.

How else can I protect my privacy online?

Generally speaking, whenever you disclose personal information online there is a risk that the information may be intercepted, collected and used. That goes for information disclosed on message boards, in chat areas - or even in e-mail. The Rogers Group of Companies is not responsible if that information is intercepted. You transmit information at your own risk.

Co-branded websites and third party websites and services may be accessible through Rogers Media websites. Third parties may collect information for their own contests or promotions, and may have their own privacy and data collection practices. The Rogers Group of Companies is not responsible for and bears no liability for these policies or actions.

You alone are responsible for keeping passwords and information safe. Be careful and responsible whenever you're online.

What happens to information I provide on a contest entry?

Rogers Media uses a variety of contests and similar promotions to increase awareness of our products and services. We generally request contact information so that we can notify you if you are a prize winner. As well, in some cases we may contact contest entrants with product information. Contest entries generally include a way for you to indicate that you do not want to be contacted based on the information on your entry. Because contests may involve co-sponsors outside Rogers Group of Companies who have their own privacy practices, it is always advisable to read the entry form and contest rules before entering.

Are there other ways my information will be used?

Rogers Media may also use or disclose your personal information when we believe in good faith that the law requires it or under circumstances specifically described to you when we collect the information (such as in a Terms of Service or Use agreement).

Contact Us

General Inquiries

If you have any questions about these Rogers Media Privacy FAQs, the privacy practices of our web sites, or your dealings with us, please contact:

Rogers Media Web Customer Care
One Mount Pleasant Road, 8th Floor
Toronto, ON M4Y 2Y5
webmedia@rci.rogers.com

Privacy Policy Inquiries
For information about the Rogers Group of Companies' Commitment to Privacy, please contact:
Chief Privacy Officer
Rogers Communications Partnership
333 Bloor Street East
Toronto, ON M4W 1G9

Office of the Privacy Commissioner of Canada
The Office of the Privacy Commissioner of Canada oversees our personal information handling practices. If any privacy concerns are not addressed to your satisfaction you may contact the Office of the Privacy Commissioner of Canada for further guidance:

By Phone: 1-800-282-1376 or 613-995-8210
By Fax: 613-947-6850
By E-mail: info@privcom.gc.ca
Website: www.privcom.gc.ca

The Shopping Channel Mobile Alerts

What will I receive in The Shopping Channel Mobile Alerts?

The Shopping Channel Mobile Alerts are an entirely mobile experience. The Shopping Channel Mobile Alerts notify you of our best offers right on your mobile phone - view, browse and purchase incredible offers anywhere you happen to be. These alerts are delivered via text messages so that you never miss the chance for great value & must-have offers. Simply click on the link in the message to learn more about the offer and shop on our mobile website.

Am I charged for The Shopping Channel Mobile Alerts messages?

No. Like the previous RDeals Mobile Alerts, The Shopping Channel Mobile Alerts are free. However, if you access The Shopping Channel Mobile Alerts while roaming, for example, outside of Canada, you will incur data roaming charges at applicable rates available at http://www.rogers.com/roaming.

How many The Shopping Channel Mobile Offer alerts alert messages will I receive?

You will receive approximately 3 offers per week.

How do I unsubscribe from receiving The Shopping Channel Mobile Offer alerts?

You can unsubscribe from The Shopping Chanel Mobile Alerts at any time by sending a text message with the word STOP to 6060.

Can I receive alerts and purchase offers if I am not a Rogers Wireless customer?

The Shopping Channel Mobile Alerts are currently available exclusively to Rogers Wireless subscribers, but you can still sign up to receive offers by email. Visit theShoppingChannel.com/Newsletters on our desktop website.

Can my friends receive The Shopping Channel Mobile Offer alerts, too?

If your friends are Rogers Wireless subscribers, they can sign up for The Shopping Channel Mobile Alerts by texting JOIN to 6060.

Opting Out of Email Marketing

There are 3 ways to opt out of email marketing communications from The Shopping Channel:

  1. During Account Sign-Up: When signing up for an online tsc.ca account or making a purchase via guest checkout, simply uncheck the box directly underneath the email address field.
  2. Directly from an Email Newsletter: You can opt-out at any time by clicking the unsubscribe link at the bottom of any promotional email you receive from us.
  3. From the Email Preference Centre: to access the Preference Centre, click on the "Manage Your Email" from any page on tsc.ca and enter your email address.

View our Privacy Policy.