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Currently, items can only be added or removed from an existing order by calling in to our Customer Care Centre at 1-888-2020-888.
Understanding that our customers sometimes need to cancel, change or add to an order after it is initially placed, order processing is held off until 12:00am (midnight) each night, at which point our highly automated fulfillment process begins. Accordingly, if a customer wants to cancel or otherwise modify their order, it must be done by 11:59pm EST before the systematic fulfillment of orders begins.
Our main National Distribution Centre regularly processes 10,000 packages or more each day, with many of the processes being highly automated. Therefore, you can understand the difficulty of trying to find and pull back a package after the process has started – it’s a lot like looking for a needle in a hay stack. And, extending the cut-off time to allow orders to be cancelled after midnight, would only serve to delay the delivery of everyone’s package. So, in order to ensure that your package, and those of all our other customers are processed as quickly and efficiently as possible, we are all bound to our midnight processing deadline.
Click "Order Status" at the bottom of our website to view the status of your order(s). You will need to sign into Your Account or create a new online account and select Order History. Your account will provide you details on where your order currently is within our shipping process. A tracking number is automatically assigned to your order. Once your order has been shipped, you can use the tracking number to track where your order is after it leaves our warehouse. Order status is available within 24 hours of placing an order.
Call 1-888-2020-888 anytime, 24 hours a day, 7 days a week and speak to a live operator.
Know what you want and want to skip the phone queue? Then, place your order directly with our Automated Telephone Ordering System. Call 1-888-2020-888 and press "1" at the main menu.
Browse our entire inventory (over 15,000 items!), find product specifications, detailed and more views, video and more—24 hours a day, 7 days a week.
The ShopTSC Mobile App is VeriSign Secured, so you can feel confident when shopping with us on your mobile device. Just like when you shop with us on tsc.ca, your personal information is encrypted by SSL (Secure Socket Layer) software when it's sent to us during the checkout process. Your credit card information is never stored on your device. Download our app now : tsc.ca/mobile
Our Automated Telephone Ordering System, commonly called an IVR (Interactive Voice Response) allows customers to self-serve by interacting with our computerized sales system with their telephone keypad or voice commands... Our automated system then responds with pre-recorded or dynamically generated audio messages to further direct users on how to proceed with their purchase or inquiry.
Our Automated Telephone Ordering System is designed to handle various customer inqueries. You can use it to place an order, check your order status, learn more about our Blockbusters and Today's Showstoppers, check item availability, and other inquiries.
Given our often hectic, and very dynamic retail environment, it is sometimes difficult for us to handle all the customer calls with live Customer Service Representatives without our customers experiencing some sort of service delay. During particularly busy periods, customers can avoid these wait times by using our Automated Telephone Ordering System as an alternate to speaking with a Customer Service Representative to place an order or get answers to simple questions.
Yes. The Automated Telephone Ordering System provides both accurate and reliable service. For every completed transaction, customers are provided with a confirmation number that can also be used to track the status of their order.
The Automated Telephone Ordering System is designed to be quite robust, but there are certain circumstances under which it cannot be used to place an order:
New Customers - If you are a new customer making your first purchase from The Shopping Channel, you will be unable to use the Automated Telephone Ordering System. In order for the automated system to work, your account must be first set up in our billing system. This can be accomplished by placing your first order with a live Customers Service Representative, or online at tsc.ca.
Multiple Accounts - If you have more than one account number associated with your telephone number, you will be unable to use the Automated Telephone Ordering System. Multiple accounts happen for various reasons, the most common of which is due to more than one family member shopping with us. This situation can be easily resolved by speaking with a Customer Care Representative.
Alternate Shipping Address - When placing an order via the Automated Telephone Ordering System, it must be sent to the billing address associated with your account. Therefore, if you would like to send your order to an alternate shipping address, you cannot use our automated system. Instead, you will need to complete the order online or speak to a live Customer Service Representative.
P.O. Box Numbers - Unfortunately, if you have a P.O. Box number in your billing address, our Automated Telephone Ordering System will be unable to process your order.
Gift Cards, Savings Cards, Coupon Codes, Pay Pal or Discretionary Credits - If you want to purchase with a Gift Card, or redeem a Savings Card, or Coupon Code on your order, you will need to either purchase online, or speak to a live Customer Care Representative. Pay Pal purchases can only be accommodated online at tsc.ca. If you want to redeem a Discretionary Credit, you will need to speak to a live Customer Care Representative. Our Automated Telephone Ordering System is a secure environment designed only to handle credit card purchases.
Speaking in a normal tone and a normal pace will work best. Background noise can sometimes cause the system to misunderstand a spoken request. Our Automated Telephone Ordering System has been designed to ask close-ended questions, meaning most required responses are a simple YES or NO that the system can easily understand. Speaking in long sentences can sometimes result in the system not understanding your request. Therefore, it is best to keep your responses as short and precise as possible.
While the IVR can accept both touch and speech responses to process your credit card information, if you experience issues when reciting your credit card information, try inputting it using the telephone touchpad instead.
No. the automated system is only designed to take and process orders. So, once the order is complete and a confirmation number has been generated, any modifications required must be made through a live Customer Service Representative. If you ordered an item between 12:00-3:00 am EST, your order may be processed immediately. Unfortunately, we are unable to cancel orders that have already been processed for shipment.
Yes. Based upon your area code the automated system will present you with whatever shipping options are available to you.
Yes. We want to help you save on Shipping & Handling! If you order more than one item using our automated system, you automatically receive a reduced Multipack shipping rate. Your Cart will confirm your Multipack Shipping & Handling savings and total charge. Note some items - such as our Auto Delivery items - are excluded from our Multipack discount.
If you already know the item number of the product you want to order and have your credit card handy, on average it should take you less than 4 minutes to complete an order using our Automated Telephone Ordering System.
We accept the following payment types:
* Please note: At the current time we are not able to offer The Shopping Channel credit card program in the province of Quebec.
All orders are subject to our security verification processes and The Shopping Channel reserves the right to restrict or limit the use of any pay method which fails this process. TSC reserves the right to restrict or limit orders billed on Easy Pay installments. Easy Pay is only available on revolving credit cards. When pre-paid credit cards, stored value credit cards, gift credit cards, secured credit cards and debit-credit cards are tendered, orders must be paid in full at time of shipping.
PayPal is accepted for online transactions only (i.e. no phone orders) and due to system limitations, PayPal transactions are currently not eligible for Easy Pay payments. Similarly, you cannot use PayPal to purchase products on our Auto Delivery program.
A Gift Card is a form of stored tender that is purchased by a customer for payment of future merchandise purchases from The Shopping Channel. Gift Cards are not redeemable/refundable for cash and do not expire. In addition to its own branded Gift Cards, The Shopping Channel will also accept Gift Cards from other Rogers branded company (eg. Toronto Blue Jays, Rogers Retail).
When redeemed, the value of the Gift Card is subtracted from the purchase after taxes. If the value of a purchase is less than the value remaining on the Gift Card, the remaining Gift Card balance is carried over until used on a subsequent purchase. The Shopping Channel does not accept Gift Cards as payment for a Gift Card, Auto Delivery Programs (ADP) or for payment on The Shopping Channel Credit Card.
To redeem a Gift Card for an on-line purchase, visit tsc.ca and simply enter the Gift Card number, and PIN number in the Gift/Savings Card area upon checkout. To redeem a Gift Card for a telephone order, call 1-888-2020-888 and provide the Gift Card number and PIN number to the Customer Care Representative. Gift Cards cannot be redeemed for purchases made using our Automated Telephone Ordering System.
If a Gift Card is redeemed on an order that is later cancelled or returned, a new Gift Card will be issued (less any applicable deductions such as shipping and taxes) in the amount redeemed.
A Savings Card is a promotional form of tender that is issued by The Shopping Channel from time to time at its discretion to its customers to use towards their purchases from The Shopping Channel. Savings Cards are issued in several forms and may be a physical printed card, a facsimile of a card printed on a letter or other promotional material, or virtual as issued through electronic media. All Savings Cards bear a 19-digit Savings Card number, and a 4-digit corresponding PIN number, and an expiry date.
A Savings Card has no cash value and is limited to one-time use only. When redeemed, its value is subtracted from the purchase after taxes. If the value of a purchase is less than the value remaining on the Savings Card, the remaining Savings Card balance is carried over until used on a subsequent purchase, or until the Savings Card expires. Savings Card redemptions are limited to one Savings Card per order. The Shopping Channel reserves the right to cancel a Savings Card at any time without notice, and to limit the quantity and/or amount of Savings Cards redeemed by a customer.
If a Savings Card is redeemed on an order which is later cancelled or returned, at its sole discretion The Shopping Channel may either issue a replacement Savings Card of the same value and expiry date, or deem the initial Savings Card to have been forfeited.
The Shopping Channel does not accept Savings Cards as payment for Gift Cards, Auto Delivery Programs (ADP), or for payment of The Shopping Channel Credit Card. Unless otherwise noted on the Savings Card, Savings Card redemptions are generally unrestricted and may be used to purchase any product sold by The Shopping Channel.
To redeem a Savings Card for an on-line purchase, visit tsc.ca and simply enter the Savings Card number, and PIN number in the Gift/Savings Card area upon checkout. To redeem a Savings Card for a telephone order, call 1-888-2020-888 and provide the Savings Card number and PIN number to the Customer Care Representative. Savings Cards cannot be redeemed for purchases made using our Automated Voice Telephone System.
The Shopping Channel may assess a service charge of $10.00 for each chargeback and rejected Easy Pay installment. NSF cheques will be subject to a $25.00 service charge.
Cheques and Money Orders can be sent to the following address:
The Shopping Channel
59 Ambassador DriveMississauga, ON L5T 2P9
The Shopping Channel
59 Ambassador DriveMississauga, ON L5T 2P9
NEW! We have updated our Easy Pay® policy! Starting January 19, 10PM EST, you can use Easy Pay® for all your purchases!
Easy Pay® allows you to spread the price of your purchase over several monthly payments. No interest. No hidden fees. No small print. No worries! Shipping and taxes will be added to your first payment. The balance owing will be charged in equal payments in 30-day intervals after the date of purchase.
When purchasing online, we offer Easy Pay® payments that are based on the total value of your order:
Example: Now enjoy 4 Easy Pay® payments on an $89 item instead of 3 Easy Pay® payments as per our previous policy.
The Shopping Channel reserves the right to restrict or limit orders billed on Easy Pay® installments. Easy Pay® is only available on revolving credit cards. When PayPal, pre-paid credit cards, stored value credit cards, gift credit cards, secured credit cards and debit-credit cards are tendered, orders must be paid in full at time of shipping.
It is the customer's responsibility to inform The Shopping Channel if the credit card provided for Easy Pay® has expired, is cancelled, or if the credit card will not authorize.
The Shopping Channel will restrict all future purchases if an Easy Pay® installment cannot be charged to your credit card the day it is due.
Please note that Easy Pay® cannot be used for the purchase of Gift Cards. Easy Pay® payments are available on select Auto Delivery items, on the original shipment only. Please see the specific item's product detail page for confirmation on Easy Pay® payments.
TSC OFFERS ("Offer") is valid in Canada on theshoppingchannel.com site only and is non-transferable. The online offer is valid only at the time it is presented during theshoppingchannel.com site visit and offers will expire after 3 hours of inactivity from the time of offer acceptance. Subsequent visits to theshoppingchannel.com may not display the same Offer or any Offer at all. The Offer must be accepted by clicking the "Get Promo Code" button and meeting the minimum spend requirements stipulated in the Offer for the promo code to be revealed to apply to the purchase. Minimum spend is calculated before taxes and after applicable discounts. Offer promo code must be submitted in the promotional code input box at the time of checkout on theshoppingchannel.com for the Offer savings to be applied. The promo code is valid for single use only at the time it is revealed, and cannot be used in subsequent transactions. Promo code is not redeemable for cash, cannot be used to make payments on any charge account, and cannot be replaced if lost. Customer must pay applicable sales tax. Not valid on The Shopping Channel’s mobile application/mobile site. Offer does not apply to taxes, gift cards, Auto Delivery and On Air products on the day of Offer presentment, shipping, third party offers or previous purchases or returned products. Other exceptions may apply. Offer cannot be used in conjunction with any other promo code or promotional offer. Offer may be modified, terminated or withdrawn at any time and for any reason without notice. The Shopping Channel reserves the right to cancel or withdraw any part of the Offer due to unauthorized, altered, or ineligible use. Void where prohibited.
Goods and Services sold in Canada are subject to the Goods & Services Tax (GST) or the Harmonized Sales Tax (HST). In addition, Provincial Sales Tax will be applicable to your purchase depending on the item and final destination.
If you are eligible for tax-exemption, simply mail or fax us a photocopy of your tax-exempt card. We will adjust your account to ensure you are charged correctly on your purchase.
You will be able to see your total tax amount in our online checkout process prior to submitting your order.
When an item sells out, we are sometimes able to secure additional inventory. Our Advance Order feature allows you to order an item prior to our receiving this inventory -- guaranteeing that you'll get the product you want!
Orders could take up to 10 business days to be shipped. Your credit card will NOT be billed until the product is shipped to you.
Our Wait List feature allows you to get a second chance at a sold-out Today's Showstopper.
From time to time, we are able to get limited amounts of additional inventory. If this inventory becomes available we'll ship the product directly to you. Best of all, you'll get it at the same great Today's Showstopper price we offered it at originally!
Wait List orders can only be placed through our Customer Care Centre on the day the Today's Showstopper was originally offered.
Orders could take up to 45 days to be shipped and there are no guarantees for availability. Your credit card will NOT be billed unless the product is shipped to you.
You no longer have to re-order the products you enjoy the most! Once you've ordered an Auto Delivery item, shipments are automatically sent to you on an ongoing basis. You will be billed for and receive your first shipment promptly after placing your order, with subsequent shipments being sent out on a regular schedule (e.g. every 30, 60 or 90 days). Please see the individual product page for details on an item's pre-determined shipping schedule. You will be billed at your original order price each time an item is shipped. Shipping and billing are repeated at the pre-determined schedule, until you cancel your plan.
The original price you paid when you first ordered your Auto Delivery item is the price you are guaranteed for as long as your plan continues. If for any reason the retail price of your Auto Delivery product is reduced, we'll automatically adjust the price on your future shipments, guaranteeing you get the lowest price.
If you're going to be away from home for an extended period of time, you can pause your shipments for up to 3 months. You can also change the payment method used for future billing or, should you need to, you can cancel your Auto Delivery plan at any time. Simply call us at 1-888-2020-888 to make these changes At this time you cannot change the frequency of your AutoDelivery shipments.
Your credit card will be billed each time an Auto Delivery shipment leaves our warehouse.
Easy Pay payments are available on select Auto Delivery items, on the original shipment only. Please see the specific item's product detail page for confirmation on Easy Pay payments.
You can see our full selection of Auto Delivery items by visiting: theShoppingChannel.com/AutoDelivery. We are continually expanding our selection of Auto Delivery products!
Simply follow our standard returns process, returning the item to us within 30 days of receiving it.