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Returns

Return Policy

How does The Shopping Channel make returns easy?

We want you to love your purchase. If for any reason you don’t, we’re happy to accept your return within 30 days of the date you received the item and will provide you with a full refund of the item purchase price, less applicable return shipping charges. Simply use the Easy Return Canada Post shipping label included with your order, and The Shopping Channel’s discounted Canada Post return shipping charges will be conveniently deducted from your refund amount.

What is The Shopping Channel's Return Policy?

We want you to love your purchase. If for any reason you don’t, we’re happy to accept your return within 30 days of the date you received the item and will provide you with a full refund of the item purchase price, less applicable return shipping charges. Please note that we do not refund original shipping costs. Simply use the Easy Return Canada Post shipping label included with your order, and The Shopping Channel’s discounted Canada Post return shipping charges will be conveniently deducted from your refund amount. Please allow at least 15 business days from the date you place the package in the mail for us to process your refund. Your refund will be processed in the same form of payment originally used for your purchase. You can check the status of your account at tsc.ca/MyAccount.

To qualify for a refund, your returned item must be received at The Shopping Channel in the original packaging, with all parts and in the same condition as you initially received it. Returns received after 30 days (from the date you received the item) will not be processed and may be returned to you at your cost. Health and Beauty and other consumable products can be returned only after reasonable trial. We do not accept fashion returns if the item was initially shipped with a “Do Not Remove” large plastic tag and the tag has been removed. We also do not accept returns or exchanges of any items sold as “Last Chance Price Final Sale”.

Do I have to pay to return an item?

The only thing you have to pay is the cost of return shipping charges. Use the Easy Return Canada Post shipping label included with your order, and The Shopping Channel’s discounted Canada Post return shipping charges will be conveniently deducted from your refund amount. If you’d prefer, you can make your own arrangements with Canada Post or a courier company using their shipping label, and pay the shipper directly upfront.

If you would like to exchange your purchase or return an item because we made an error, return shipping charges will be waived.

Return shipping charges are based upon the item’s “shipping weight” which is usually the same as the item’s actual weight, unless the item and packaging is large or bulky, in which case an additional premium is added. (For large or bulky items, typically 1 cubic foot is equivalent to 10 lbs shipping weight.)

Return Shipping Rates (per item):

Item Shipping Weight Rate
Under 10 lbs $5
10 to 25 lbs $15
Over 25 lbs $25

Restrictions

Health and Beauty and other consumable products can be returned only after reasonable trial. Empty jars, bottles, etc. will not be accepted as a returned item.

Fashion and Jewellery items may be tried on for size and fit only, and must not otherwise be worn. We do not accept fashion returns if the item was initially shipped with a “Do Not Remove” large plastic tag and the tag has been removed.

Music, Movie & Software returns are processed for unopened products only.

"Last Chance Price Final Sale" clearance items are final sale. We do not accept returns or exchanges of any items sold as “Last Chance Price Final Sale”. These items will be clearly noted as such on your Order Summary.

Return Instructions

How do I return an item?

The Shopping Channel makes returns easy. We’re happy to accept your return within 30 days of the date you received the item and will provide you with a full refund of the item purchase price, less applicable return shipping charges. Simply use the Easy Return Canada Post shipping label included with your order, and The Shopping Channel’s discounted Canada Post return shipping charges will be conveniently deducted from your refund amount. If an Easy Return label was not included with your order, or you have misplaced it, simply click on the link below to print one. Cut along the dotted line to separate the top, bar-coded portion of the label and affix it with tape to the package being returned. Keep the bottom portion of the label with the tracking number for your future reference. If you do not have a printer, or are otherwise unable to print an Easy Return label for yourself, please call us at 1-888-2020-888 and we will gladly mail one to you. For detailed return shipping instructions, click here.

My fashion purchase included a large "Do Not Remove" tag. What is this?

If the garment you ordered included this tag, you should only remove it after trying the item on for size and fit. Garments which originally had this tag will not be accepted for return if the tag has been removed.

How do I prepare an item for return shipping?

Returning an item is simple using our “Easy Return” Canada Post label. Just follow these steps:

  1. Locate the Easy Return Canada Post shipping label included with your order, or print one from our website at tsc.ca/EasyReturns. Write your name, address and order number on the label in the area provided. When you use the Easy Return Canada Post shipping label, The Shopping Channel’s discounted Canada Post return shipping charges will be conveniently deducted from your refund amount.

    Please note that Easy Return labels come in one of three formats:

    • Adhesive back provided with all telephone orders processed through our National Distribution Centre. Simply peel off the backing and affix the entire label to the package being returned. Be certain to peel off and keep the tracking number embedded within the larger Easy Return label for your future reference.
    • Non-Adhesive back provided with orders that are shipped to you directly from one of our vendors. Cut along the dotted line to separate the top, bar-coded portion of the label and affix it with tape to the package being returned. Keep the bottom portion of the label with the tracking number for your future reference.
    • Online Printable Label. If an Easy Return shipping label was not included with your order, or if you have misplaced it, you can click here to print a new label. Simply click on Print an Easy Return Canada Post Label. Cut along the dotted line to separate the top, bar-coded portion of the label and affix it with tape to the package being returned. Keep the bottom portion of the label with the tracking number for your future reference. If you do not have a printer, or are otherwise unable to print an Easy Return shipping label for yourself, please call us at 1-888-2020-888 and we will gladly mail one to you. Each label you print from our website contains a unique Canada Post tracking number, so please be certain to print a new label every time you return a package. If you photocopy, or save and re-print the same label to use on a different package, Canada Post will be unable to track it.

    NOTE: Be certain to keep your tracking number in a safe place. Your return package cannot be tracked without this number.

  2. Peel off the returns bar code label from the front of the Order Summary and affix it to the outside of the package to help us quickly identify your order. Repack the item(s) you are returning to us in the original packaging and include the original or photocopy of the Order Summary. If there are several items on your Order Summary, please highlight the items you are returning. If your return contains items from more than one order, please enclose each Order Summary.

    NOTE: Do not combine jewellery and non-jewellery items in the same return. They need to be shipped and processed separately.

  3. Peel and stick the Easy Return Canada Post shipping label to the package over the original shipping label.

    NOTE: Be certain to keep your tracking number in a safe place. Your return package cannot be tracked without this number.

What if I don't have an Easy Return Canada Post shipping label?

If an Easy Return shipping label was not included with your order, or if you have misplaced it, you can click here to print a new label. Simply click on Print an Easy Return Canada Post Label. Cut along the dotted line to separate the top, bar-coded portion of the label and affix it with tape to the package being returned. Keep the bottom portion of the label with the tracking number for your future reference. If you do not have a printer, or are otherwise unable to print an Easy Return shipping label for yourself, please call us at 1-888-2020-888 and we will gladly mail one to you. When you use the Easy Return Canada Post shipping label, The Shopping Channel’s discounted Canada Post return shipping charges will be conveniently deducted from your refund amount. Each label you print from our website contains a unique Canada Post tracking number, so please be certain to print a new label every time you return a package. If you photocopy, or save and re-print the same label to use on a different package, Canada Post will be unable to track it.

What if I’m unable to return an item myself because it’s too large?

If you’re unable to return a heavy or large item yourself, please give us a call at 1-888-2020-888 and we will arrange a pick-up and return of your purchase. This applies to large items such as fitness equipment, big screen televisions, etc.

Can I return an item in person?

We do not accept in-person returns. You can return your item by using our Easy Return Canada Post shipping label, or if you’d prefer, you can make your own arrangements with Canada Post or a courier company using their shipping label, and pay the shipper directly upfront.

Refunds

Please allow at least 15 business days from the date you place the package in the mail for us to process your refund. Your refund will be processed in the same form of payment originally used for your purchase. You can check the status of your account at tsc.ca/MyAccount.

Exchanges

If you would like to exchange your purchase please contact our Customer Care Centre at 1-888-2020-888 within 30 days of receiving the item to make arrangements for exchanges or returns due to error.

Last Chance Items

All “Last Chance” item sales are final, no returns or exchanges. If an item is purchased as last chance, it will be clearly noted on your Order Summary.

Recall Notices

We had inquiries regarding the authenticity of the black spinel gemstone contained in our Sterling Silver Diamond & Black Spinel Tattoo Ring from our Rarities: Fine Jewellery with Carol Brodie collection. We requested and received an appraisal which has confirmed that the ring does contain Black Spinel with Clarity being AA. The ring was also appraised at an approximate retail replacement value of $495. Spinel is a very unique and unusual gemstone and has often been mistaken for another material which is likely the reason for the confusion.

Click here to view the appraisal